IT Support Specialist

BaryTech; Wien; Vor Ort; EUR 30 000 - 50 000; Vollzeit

Zusammenfassung

Join a dynamic team as an L1 IT Support Specialist at a forward-thinking company, where you will be the first point of contact for technical issues. Your role will involve providing exceptional support for PCs, operating systems, and network-related concerns, ensuring high customer satisfaction. With a commitment to excellence, this position offers you the chance to thrive in a collaborative environment, where your problem-solving skills and technical expertise will make a significant impact on digital transformation efforts. If you are motivated and customer-focused, this is the perfect opportunity for you.

Qualifikationen

• Strong knowledge of Windows OS and networking concepts.
• Proficiency with Active Directory and Intune/Azure.

Aufgaben

• Provide technical support for PCs, operating systems, and networks.
• Act as the first point of contact for internal customer issues.

Kenntnisse

Windows operating systems

Networking concepts (LAN, WLAN, TCP/IP)

Active Directory

Intune/Azure

Problem-solving skills

Communication skills

Jobbeschreibung

Company Description

BaryTech is a multinational professional services company specializing in IT services and consulting, with offices in Germany, Austria, Belgium, Netherlands, France, Romania, India, and Bangladesh. We support digital transformation through comprehensive IT infrastructure, managed IT, cloud & security, software development, and silicon design & verification services. Our commitment to excellence empowers businesses to achieve their maximum potential through technology and innovation. For more information, visit BaryTech.

Role Description

We are seeking motivated and customer-focused L1 IT Support Specialists to join our dynamic team across Austria. The ideal candidate will serve as the first point of contact for technical issues, providing efficient resolutions while ensuring excellent customer satisfaction.

Responsibilities :

1. Provide technical support for PCs, operating systems, printers, copiers, telephones, LAN, and WLAN networks.
2. Act as the first point of contact for internal customers, addressing hardware, software, and IT concerns.
3. Diagnose and resolve issues efficiently while maintaining a high level of customer satisfaction.
4. Install and configure operating systems and applications through software distribution systems or manual installation.
5. Use Active Directory and Intune/Azure to design, deploy, and implement group policies for Microsoft client systems.
6. Troubleshoot technical issues related to Windows, network security, and system integrations.
7. Handle Outlook and mailbox-related issues.

Qualifications:

• Strong knowledge of Windows operating systems and networking concepts (LAN, WLAN, TCP/IP).
• Proficiency with Active Directory, group policy management, and Intune/Azure for device and policy management.
• Familiarity with hardware troubleshooting for PCs, printers, and other peripherals.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills to effectively support diverse teams.
• Ability to manage time efficiently while handling multiple tasks.
• Walk customers through installing applications and computer peripherals.
• Ask targeted questions to diagnose problems.
• Conduct remote troubleshooting.