IT Support Engineer - Netcup (m/f/d)

ANEXIA Deutschland GmbH; Klagenfurt am Wörthersee; Hybrid; EUR 30 000 - 42 000; Vollzeit

Zusammenfassung

Join an innovative company as a Customer Support Specialist in Klagenfurt, where you will assist our clients with IT-related questions while benefiting from extensive training and a supportive work environment. We value team spirit, strong communication, and a commitment to service excellence.

Leistungen

Flexible working hours

Further training and mentoring program

Free parking

Company car

Employee events

Snacks and drinks

Qualifikationen

• Basic knowledge in FTP, IMAP, POP3, SMTP, SSH required.
• Interest in and willingness to undergo further professional training.
• Excellent written and spoken German and good knowledge of English.

Aufgaben

• First point of contact for IT questions and problems of customers.
• Responsible for customer support and product consulting.
• Processing inquiries through phone and ticket system.

Kenntnisse

Customer Orientation

Problem-Solving

Communication Skills

Independence

Ausbildung

Completed training (apprenticeship, technical college, HTL)

Jobbeschreibung

Be Yourself - Because that´s how we want You to be

We can, we want and we are also entitled to - because we are a team of highly motivated and qualified employees who are as passionate about inspiring customers as we are about working on technical solutions. And that makes us unique! If you want to take yourself and our products further, then come to us and shape the future of netcup!

as of now | Full-time | Klagenfurt, Karlsruhe, Remote

You're not interested in sales - your passion lies in support? Do you enjoy dealing with customers and solving problems? If you want to be part of a committed and professional team in an international environment, then Anexia is the right place for you!

#PROFILE

• You will start with a two-week training phase beginning on May 15, 2025
• After an intensive training phase, you will gain a deep understanding of the services and products of our netcup brand
• You are the first point of contact for IT questions and problems of our customers
• You are responsible for netcup customer support and product consulting (no sales!)
• Your area of responsibility includes accepting and processing all inquiries in the netcup support, both by phone and in writing via ticket system.

#WANTED

• Completed training (apprenticeship, technical college, HTL, ...) or corresponding professional experience in support
• Basic knowledge in FTP, IMAP, POP3, SMTP, SSH
• Ability to work independently and autonomously
• Strong customer and service orientation
• Very good communication skills as well as a high level of commitment and team spirit
• Interest in and willingness to undergo further professional training
• Professional manner of expression as well as excellent written and spoken German and good knowledge of English (any other foreign language is an advantage)

#WHAT WE OFFER

We are more than just a workplace. Therefore, we offer our employees many benefits (which partly depend on your position and location): good transport connections and flexible working hours. Period. Not to mention further training, a mentoring program, free parking, a mobile phone and notebook, snacks and drinks, company cars, employee events, a fun corner, ...

Have we sparked your interest?

We look forward to your expressive application!

Founded in 2008, the company has been part of the international Anexia Group since 2016 and, as an Internet Service Provider, serves over 75,000 business and residential customers worldwide. Our main strength lies in the provision of web hosting, virtual and dedicated servers, and support of the same through management services. We also offer our customers a large selection of Top Level Domains.

Worldwide, we serve over 200,000 satisfied customers with 400,000 domains.

Our quality has won several awards - picking up a 'Very good' from CHIP computer magazine.

Part of the Anexia Group with over 400 employees and 6 office locations worldwide.