IT Service Manager CEE

Shape the next generation of plastic packaging solutions with us. We are a family-owned business focusing on the sustainable development and production of innovative packaging systems for a wide range of industries. Join us in paving the way towards an efficient circular economy in the packaging industry. Sustainability and in particular the environmentally conscious use of resources drive all business activities for our clients. Founded in 1955 in Austria, 24,350 colleagues now work together in 200 production facilities in 46 countries.

IT Service Manager CEE

Steinabrückl / Austria

Fulltime

IT

WHAT YOU WILL ENJOY DOING

• Manage and maintain IT Service Catalog for the Region CEE
• Oversee the delivery of IT services to all regional locations, ensuring services meet performance, quality, and operational standards
• Act as the primary point of contact for IT service requests, incidents, and escalations across the region
• Collaborate with the Regional Management to develop and maintain regional IT service level agreements (SLAs) and key performance indicators (KPIs)
• Define and improve processes and rules to ensure prompt resolution to minimize downtime and impact on business operations
• Continuously evaluate and improve IT services through user feedback, performance metrics, and ongoing service reviews
• Support the Regional IT Manager in the planning, coordination, and implementation of IT projects
• Maintain accurate documentation of IT service operations, including incident reports, service performance, and process workflows

WHAT MAKES YOU GREAT

• Bachelor's degree in IT Management, Business Administration, or equivalent experience
• Extensive knowledge of business processes and a solid understanding of IT systems and technologies, including ITIL principles
• 3 to 5 years of experience in IT service management or a related IT operations role
• Proficient English communication skills
• Strong problem-solving abilities and a proactive approach
• Enthusiastic about collaborating both online and in person with an international IT team and specialization groups
• Willingness to travel up to 30% of the time

WHAT YOU GET IN RETURN

• A wide variety of engaging operational tasks, projects, and challenges across a growing region with diverse countries
• An international work environment within a 100% family-owned company
• You can expect a secure future with us - as a manufacturing company, we are globally on a growth path
• Personalized training and ongoing professional support to ensure your development and success
• Tax-advantaged pension plan with company support
• Meal subsidy or discounted lunch
• Affordable membership at various fitness facilities near you

APPLY NOW

Ms Roxana Sabou-Dan, Human Resources, is happy to hear from you. She'll answer any questions that you might have prior to application. Just call +43 262 243118100. Please apply online at career.alpla.com

JOIN OUR FAMILY OF PIONEERS

ALPLA Werke
Alwin Lehner GmbH & Co KG
Leopold Lehner Str. 36
2751 Steinabrückl / Austria

Legally mandatory note: In line with the minimum salary stipulated in the collective agreement, the actual salary for this position is based on professional qualifications and experience.

LEARN MORE AT ALPLA.COM