IT Service Manager CEE

ALPLA Group; Steinabrückl; Vor Ort; EUR 40 000 - 70 000; Vollzeit

Zusammenfassung

Ein etabliertes, familiengeführtes Unternehmen sucht einen IT-Service-Manager, der die IT-Dienstleistungen für die Region CEE verwaltet. In dieser spannenden Rolle sind Sie der Hauptansprechpartner für IT-Anfragen und -Vorfälle und arbeiten eng mit dem Regionalmanagement zusammen, um SLAs und KPIs zu entwickeln. Sie werden die Prozesse kontinuierlich bewerten und verbessern, um die Betriebsabläufe zu optimieren. Diese Position bietet Ihnen die Möglichkeit, in einem internationalen Umfeld zu arbeiten und an vielfältigen Projekten teilzunehmen, während Sie sich beruflich weiterentwickeln und unterstützen lassen.

Leistungen

Steuerbegünstigte Altersvorsorge

Essenszuschuss oder vergünstigtes Mittagessen

Günstige Mitgliedschaft in Fitnessstudios

Qualifikationen

• 3-5 Jahre Erfahrung im IT-Service-Management oder verwandten IT-Betriebsrollen.
• Umfassende Kenntnisse der Geschäftsprozesse und IT-Systeme.

Aufgaben

• Verwaltung und Pflege des IT-Servicekatalogs für die Region CEE.
• Überwachung der Bereitstellung von IT-Diensten an alle regionalen Standorte.

Kenntnisse

IT Service Management

Problem-Solving

Communication Skills

ITIL Principles

Collaboration

Ausbildung

Bachelor's degree in IT Management

Bachelor's degree in Business Administration

Jobbeschreibung

What You Will Enjoy Doing

• Manage and maintain IT Service Catalog for the Region CEE
• Oversee the delivery of IT services to all regional locations, ensuring services meet performance, quality, and operational standards
• Act as the primary point of contact for IT service requests, incidents, and escalations across the region
• Collaborate with the Regional Management to develop and maintain regional IT service level agreements (SLAs) and key performance indicators (KPIs)
• Define and improve processes and rules to ensure prompt resolution to minimize downtime and impact on business operations
• Continuously evaluate and improve IT services through user feedback, performance metrics, and ongoing service reviews
• Support the Regional IT Manager in the planning, coordination, and implementation of IT projects
• Maintain accurate documentation of IT service operations, including incident reports, service performance, and process workflows

What makes you great

• Bachelor's degree in IT Management, Business Administration, or equivalent experience
• Extensive knowledge of business processes and a solid understanding of IT systems and technologies, including ITIL principles
• 3 to 5 years of experience in IT service management or a related IT operations role
• Proficient English communication skills
• Strong problem-solving abilities and a proactive approach
• Enthusiastic about collaborating both online and in person with an international IT team and specialization groups
• Willingness to travel up to 30% of the time

What you can expect working with us

• A wide variety of engaging operational tasks, projects, and challenges across a growing region with diverse countries
• An international work environment within a 100% family-owned company
• You can expect a secure future with us – as a manufacturing company, we are globally on a growth path
• Personalized training and ongoing professional support to ensure your development and success
• Tax-advantaged pension plan with company support
• Meal subsidy or discounted lunch
• Affordable membership at various fitness facilities near you