IT Process Consultant for Modern Workplace (f/m/x)

RBI; Wien; Hybrid; EUR 60 000 - 69 000; Vollzeit

Zusammenfassung

RBI recherche un Consultant IT Process pour rejoindre son équipe Modern Workplace. Le rôle consiste à gérer la conformité des services IT selon les normes réglementaires dans le secteur bancaire, tout en soutenant une équipe multiculturelle à travers divers projets technologiques. Offrant flexibilité et un équilibre travail-vie personnelle, ce poste est idéal pour un professionnel motivé par l'innovation et le service client.

Leistungen

Flexible working hours

Hybrid working options

30 days remote work from any EU country

Work permit support

Modern tools and technologies

Team building events

Canteen with subsidized meals

Public transport pass

Reduced gym membership

Gender-neutral parental leave

Qualifikationen

• Expérience en gestion de services IT et dans un environnement bancaire.
• Connaissance des exigences réglementaires est un atout.
• Capacités de gestion de projet et expérience dans le cadre des services sous-traités.

Aufgaben

• Support des processus de gouvernance pour les services de workplace.
• Assurer la conformité avec les exigences réglementaires.
• Gestion des incidents et problèmes, reporting à un niveau supérieur.

Kenntnisse

Service management

Communication

Problem-solving

Project management

ITIL knowledge

Jobbeschreibung

IT Process Consultant for Modern Workplace (f/m/x)

The Modern Workplace team is responsible for providing end-user-related infrastructure services and innovation for all business areas.

To strengthen our team, we are looking for a highly motivated, ambitious, and service-oriented team player, who feels comfortable working in a highly regulated banking environment.

#full-time (38.5h / week)

#viennaoffice (1190)

#homeoffice possible

Your mission at RBI

• Supporting the governance processes on workplace services
• Ensuring that our services are compliant with regulatory requirements
• Providing services to our CEE units according to specified service levels
• Controlling the proper use of Incident- & Problem-Management processes and tools
• Escalation handling and reporting on management level

Your core competencies

• Service management in an IT environment
• Experience dealing with regulatory requirements preferred in the banking sector
• Ability to handle outsourced services
• Knowledge of IT service delivery and support processes
• Project management capabilities and experience
• Understanding of the ITIL framework
• High level of initiative, persistence, flexibility and adaptability in a changing environment
• Excellent communication and organizational skills
• Superb command of English (German optional)

What's in it for you

• Work Life Balance: flexible working hours (no core time), extensive hybrid working options / work from home, 30 days / year remote work from any EU-country outside Austria
• Easy Moving: work permit support
• Top-notch Equipment: modern tools & technologies
• International Spirit: multi-cultural teams, English as company language, team building events
• Learning & Agile Working: as part of our DNA & culture
• Canteen: healthy, tasty, and heavily subsidized
• Saving: with vouchers / discounts from our staff's council (e.g., supermarket)
• Further Goodies: free public transport pass, salary account & credit card (optional), reduced gym membership, gender-neutral parental leave, bilingual company kindergarten, child care during holidays, etc.
• Salary: the offered gross yearly salary starts at €60,000 gross (basis full-time) including overtime, depending on qualification and experience.

At Raiffeisen Bank International, we are pleased to have more than 17 million customers in Austria and 12 other CEE countries. Our talented people are the reason for our success. From the moment you join RBI, you will notice our commitment to creating a working environment where everyone can thrive. Our values—collaboration, proactivity, learning, and responsibility—are essential components of our culture. Our shared mission is to provide a superior customer experience by tackling new issues such as digitalization and changing needs.

For questions regarding our application process, please visit our careers page or check out our social media channels.