IT Onsite Technician (Kundl, IT Support, English, German)

D-ploy; Kundl; Vor Ort; EUR 39.000 - 47.000; Vollzeit

Benefits dieser Stelle

B-day voucher

Wedding voucher

Newborn surprise

Fishing for Friends program

Refreshments in office

Company-sponsored events

Zusammenfassung

D-ploy is seeking an IT service desk professional in Tirol to provide first and second line support, troubleshoot hardware and software, and manage end-user requests. ServiceNow will be used to document incidents and requests within a dynamic, international team.

Fluency in German and English is required; a minimum of 5 years in a similar role and knowledge of regulated IT environments are a plus. The position offers flexible working conditions and career development opportunities.

Qualifikationen

• 5+ years of IT support experience.
• Fluent German and English; additional languages a plus.
• Experience with ServiceNow ticketing system.
• Experience in regulated IT environments (e.g. GxP) is a plus.
• Must provide a recent criminal record not older than 3 months.

Aufgaben

• Provide technical and troubleshooting assistance for hardware, software, mobile devices, and other tech tools.
• First and second level technical support – calls/tickets/end-user interaction.
• Document end-user interactions in ServiceNow.
• Create, maintain, and utilize knowledge articles.
• Provide IT onboarding trainings to new starters.
• Contribute to continuous improvement initiatives.

Kenntnisse

Problem solving

Communication

Customer oriented

Multi-tasking

Team player

Self-organized

Analytical

English

German

Tools

ServiceNow

Jobbeschreibung

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products

• First and second level technical support – calls/tickets/user interaction

• Provide prompt responses to IT related questions from end-users

• Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)

• Create, maintain, utilize knowledge articles

• Provide IT onboarding trainings to new starters

• Contribute to continuous improvement initiatives

• Language skills: fluent German and English, other languages are a plus

• 5+ years of experience in a similar role

• Strong problem solving/analytical abilities

• Excellent communication skills and customer orientation

• Attention to detail and ability to multi-task, handling multiple stakeholders

• Ability to prioritize and willingness to work self-sufficiently and well organized

• Team player and supportive personality

• Experience in regulated IT environments is a plus (e.g. GxP)

• All candidates must provide a Criminal record not older than 3 months

• Broad range of activities, tasks, and projects

• Flexible working conditions

• Vouchers (B-day voucher, wedding, and new born surprise)

• Fishing for Friends program – our referral program

• Refreshments in the D-ploy office

• Further development and professional advancement

• Friendly and international working environment

• Company-sponsored events

• Competitive salary and various benefits

• A minimum salary of EUR 43,078 gross per annum (depending on your skills and experience)

Is IT in your DNA?