IPfolio Service and Support Associate Consultant (Salesforce)

Clarivate Analytic; Graz; Hybrid; EUR 40 000 - 70 000; Vollzeit

Zusammenfassung

An established industry player is seeking a Service and Support Consultant to join their dynamic team in Graz. This role involves engaging with clients to enhance their experience with a premium service platform, utilizing strong communication skills in both German and English. You will tackle complex problems with an analytical mindset, while also learning and applying troubleshooting strategies on the Force.com platform. If you are passionate about customer success and enjoy working collaboratively in a hybrid environment, this opportunity offers a chance to grow within a supportive and innovative team.

Qualifikationen

• 2+ years of configuration experience on the Force.com platform.
• Experience in an international service or consulting organization.

Aufgaben

• Troubleshoot incidents to identify and fix the root cause.
• Work closely with clients to configure appropriate solutions.

Kenntnisse

German Language Skills

English Language Skills

Analytical Mindset

Troubleshooting Skills

Salesforce Platform Knowledge

SQL Knowledge

Ausbildung

Bachelor's Degree or Equivalent

Coursework in Computer Science

Tools

Force.com

Salesforce

Jobbeschreibung

We are aiming to expand the IPfolio Premium Service Team in Europe to accommodate our growing client base in that region. As a Service and Support Consultant, you will ensure that clients are satisfied with their IPfolio experience and that the service continues to meet their evolving needs.

As a member of IPfolio’s Premium Service team, the Service and Support Consultant is using IPfolio’s standard product functionality and declarative configuration tools to enable the timely fix to system issues encountered by IPfolio’s clients, consult clients and configure their system according to their requirements.

About You – experience, education, skills, and accomplishments

• To exhibit a confident, engaging communication style, incorporating both written and verbal communication skills, including communicating with diverse/dispersed/remote teams.Solid skills in German and English are a must.
• A curious and analytical mindset focused on finding solutions to difficult problems.
• The ability and willingness to learn Force.com, including technical and specific trouble-shooting strategies.
• To work independently and be a detail-oriented self-starter.
• To work effectively and collaboratively with clients and on cross-functional, remote teams.
• Experience or interest in learning
  • Salesforce Platform (e.g., Knowledge of Salesforce Flows, use of formulas)
  • Intellectual Property
  • Basic knowledge of SQL queries
• Strong attention to detail and high capability to work on different topics in parallel.
• The ability to work in an agile, fast-paced, business environment.
• A commitment to high professional ethical standards and a diverse workplace.
• To exemplify IPfolio Cultural Qualities and be
  • Always Learning
  • An Empathetic Listener
  • Passionate about Customer Success
  • A Strategic Thinker
  • Transparent, Reliable, and a Team Player

It would be great if you also have . . .

• Bachelor’s degree or equivalent qualification or an equivalent combination of education and experience.
• Coursework in a Computer Science discipline or relevant professional experience, Salesforce System Admin experience, plus a curiosity to continuously build that knowledge.
• 2+ years of configuration experience on the Force.com platform using declarative tools.
• Several years of experience in an international service or consulting organization

What will you be doing in this role?

The Service and Support Consultantwill

• Troubleshoot incidents to identify and fix the root-cause
• Work closely with IPfolio’s clients to review and analyze client requests to understand the client needs and configure appropriate solutions.
• Share knowledge and experience internally and support where appropriate.

About the Team

This role is part of the global IPfolio premium service team based out of APAC, EMEA and North America. This role will report into the Director for the team who is based in Graz.

Hours of Work

Full-time, permanent role based out of the Graz office on a hybrid basis, 2-3 days’ per week in the office.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.