IoT Support Engineer (m/w/d)

PDi Digital; Fernitz; Hybrid; EUR 60 000 - 80 000; Vollzeit

Zusammenfassung

A leading company in the technology sector is seeking a Technical IoT Expert to provide support for its innovative hardware and software products. The successful candidate will engage in customer assistance, collaborate with diverse teams, and help build a robust support organization. Ideal applicants will have relevant education, significant experience in support roles, and strong programming skills.

Leistungen

Competitive pay and shareholder equity

Flexible, hybrid work schedule

Opportunities for e-learning and workshops

Fitness, Yoga, Pilates, Functional Fitness

Company laptop for private use

Public transportation support

Flexible working hours and home office options

Casual dress code

Team events

Meal subsidies

Qualifikationen

• At least 3 years of professional experience in 2nd/3rd level support for hardware/software or software development.
• Programming skills in C#, Java, or other scripting languages are desirable.

Aufgaben

• Provide technical IoT support for sepioo hardware and software products.
• Analyze, process, and follow up on customer and partner requests.
• Collaborate closely with development, DevOps, and QA teams.

Kenntnisse

Programming skills (C#, Java, scripting languages)

Strong sense of responsibility

Team collaboration skills

Ability to analyze issues

Structured working style

Problem-solving skills

Ausbildung

HTL or Bachelor's degree in Computer Science, Information Technology, or related field

Jobbeschreibung

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Technical IoT expert support of our sepioo hardware and software products

Problem analysis, processing, and follow-up of customer and partner requests

Reproduction of errors / customer-specific use cases

Close cooperation with the development, DevOps, and QA teams

Assist in building a support organization, including tools, processes, and personnel

Job Description

Responsibilities:

• Provide technical IoT support for our sepioo hardware and software products
• Analyze, process, and follow up on customer and partner requests
• Reproduce errors and customer-specific use cases
• Collaborate closely with development, DevOps, and QA teams
• Contribute to building a support organization with appropriate tools, processes, and team members

Qualifications

Education:

• HTL or Bachelor's degree in Computer Science, Information Technology, or a related field

Experience:

• At least 3 years of professional experience in 2nd/3rd level support for hardware/software or in software development

Skills/Abilities:

• Programming skills (C#, Java, scripting languages) desirable
• Strong sense of responsibility and team collaboration skills
• Ability to analyze issues and work in a structured manner
• Independent, solution-oriented work style with excellent problem-solving and analytical skills

Languages:

• Proficient in English and German, both written and spoken

Additional Information

We innovate. We help communities thrive.

As part of the VusionGroup, operating in 19 countries, we are a globally distributed team of curious, committed, and collaborative colleagues.

The work environment is fast-paced, challenging, and ambitious. Your contributions are valued as we reinvent modern commerce—together.

We feel supported. You will too.

VusionGroup offers a safe, happy, and respectful environment with programs and benefits to support your personal and professional growth, including:

• Competitive pay and shareholder equity (details to be added)
• Flexible, hybrid work schedule
• Opportunities for e-learning, workshops, and international mobility

Perks include:

• Fitness, Yoga, Pilates, Functional Fitness, Padel Tennis, etc.
• Company laptop (also for private use)
• Public transportation support
• Flexible working hours and home office options
• Casual dress code
• Team events, nearby parks, accessibility, bike racks, cafeteria with meal subsidies, nearby kebab shops, fresh fruit, coffee/tea/Sodastream, EV charging stations, Graz airport nearby, multicultural environment

The minimum gross salary for this position is €3,843 per month, with potential overpayment based on qualifications.

Not the right fit? Share this job or explore other opportunities at vusiongroup.com/careers.