International Customer Success Manager (m/f/d) (Remote within Europe)

fiskaltrust; Österreich; Vor Ort; EUR 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Remote-friendly

European offices

Growth opportunities

Competitive pay

Zusammenfassung

fiskaltrust is seeking an International Customer Success Manager to drive post-sale success for international B2B partners across Europe. You will lead onboarding, act as a strategic partner, and ensure partners deploy, scale, and maximize value from our platform while aligning with local compliance and market needs.

The role focuses on cross-functional collaboration with Sales, Product, and Market Support, with travel as needed and an emphasis on maintaining high renewal rates and strategic

Qualifikationen

• 3+ years of experience in Customer Success, Key Account Management, or Technical Partner Management in a B2B SaaS/FinTech environment.
• Experience driving product adoption across international markets.
• Strong communication and project management skills.

Aufgaben

• Take seamless handovers of newly contracted international partners from the Sales team.
• Lead structured onboarding programs guiding partners through integration and go-to-market phases.
• Act as a trusted consultant to partners, helping them leverage our feature set.
• Help partners maximize market potential and streamline rollout workflows to end-merchants.
• Coordinate international market launches ensuring alignment with country-specific compliance.

Kenntnisse

Customer Success

Key Account Management

Technical Partner Management

English fluency

Jobbeschreibung

At fiskaltrust, we simplify fiscal compliance and digital receipt processing for POS system creators, payment providers, and commercial partners across Europe. Our unified middleware platform seamlessly connects POS applications with local tax authorities, ensuring security, legal compliance, and innovative value-added services.

Our mission goes beyond compliance: we empower our business partners to scale effortlessly into new markets while creating frictionless experiences for merchants and end consumers.

To nurture our growing network of international partners and ensure their long-term growth, we are looking for a dedicated and proactive International Customer Success Manager (m/f/d).

Role Description

As our International Customer Success Manager, you will be the central pivot point between our Sales, Product, and Market Support teams. You will take ownership of contracted B2B partners (POS software vendors, integrators, and resellers) immediately after deal closure and accompany them through every stage of the fiskaltrust customer journey.

Your objective is simple yet impactful: ensure our international partners successfully deploy, scale, and extract maximum value from our solutions within their respective target markets. By acting as a trusted advisor, project lead, and strategic connector, you will foster long-term partner satisfaction, drive platform adoption, and sustainably grow fiskaltrust revenues.

Key Responsibilities & Tasks

Take seamless handovers of newly contracted international partners from the Sales team.

Lead structured onboarding programs, guiding partners through the integration, configuration, and go-to-market phases of our products.

Act as a trusted consultant to partners, helping them leverage our feature set to optimize their value proposition.

Help partners maximize their market potential and streamline rollout workflows to their end-merchants.

Manage cross-functional projects with technical, operational, and commercial stakeholders both internally and on the partner side.

Coordinate international market launches, ensuring alignment between country-specific compliance requirements and the partner’s product roadmap.

Local Market Support Organization:

Facilitate and organize localized support workflows to ensure partners receive the right assistance for regional compliance and operational needs.

Serve as the primary escalation point for strategic accounts, ensuring swift issue resolution and continuous feedback loops with Product Management.

Monitor account health, adoption metrics, and usage indicators to identify expansion opportunities (upselling and cross-selling add-on services).

Proactively mitigate churn, secure high renewal rates, and transform satisfied partners into brand advocates.

Candidate Profile

Professional Experience:

3+ years of experience in Customer Success, Key Account Management, or Technical Partner Management within a B2B SaaS, FinTech, POS, or Software-as-a-Service environment.

Proven track record in managing complex customer lifecycles and driving product adoption across international markets.

Technical & Business Savvy:

Good understanding of SaaS/API integrations, cloud architectures, software delivery, and standard B2B business workflows.

Background or familiarity with POS hardware/software, payment solutions, or tax compliance frameworks is a strong plus.

Strong project management capabilities with a structured, hands-on approach.

Outstanding communication, negotiation, and relationship-building skills across diverse organizational levels (developers, product leads, and commercial).

Empathic, proactive, and outcome-oriented mindset—you thrive on solving partner challenges and driving revenue through partner success.

Fluency in English (business level) is required. Proficiency in other European languages (e.g., German, French, Italian, Spanish) is a strong advantage.

Willingness to travel occasionally for key partner meetings and international industry events.

What We Offer

• Impactful Role: Shape the customer success framework for a rapidly growing European FinTech platform.
• Flexible Work Model: Remote-first culture with offices across Europe.
• Continuous Growth: Opportunities for professional development in an international, tech-driven environment.
• Competitive Package: Attractive salary matching your skills and experience, alongside dynamic performance incentives.