International Customer Service Professional - Export Specialist

Red Bull; Elsbethen; Vor Ort; EUR 40 000 - 60 000; Vollzeit

Zusammenfassung

A leading beverage company based in Elsbethen, Austria, is seeking an International Customer Service Professional to manage the order-to-cash process. This role involves overseeing export administration, ensuring compliance with international trade regulations, and fostering strong internal and external communication. The ideal candidate will have a Bachelor's degree in Commerce or Logistics, experience in the FMCG sector, and be fluent in both German and English. An attractive compensation package above the minimum salary is offered.

Qualifikationen

• Minimum A-level or a Bachelor's degree in Commerce, Logistics, or equivalent experience.
• Experience in FMCG/CPG industry highly desirable.
• Proficiency in managing multiple priorities in a fast-paced environment.

Aufgaben

• Manage the end-to-end order-to-cash process including credit risk management.
• Drive the kickoff and setup of new SKUs and packaging materials.
• Align closely with customers on export-related topics.

Kenntnisse

Order management

Export administration

Communication

Coordination

Customer service

Attention to detail

Fluent German

Fluent English

Ausbildung

A-level or Bachelor's degree in Commerce or Logistics

Tools

SAP S/4HANA

JIRA

BI reports

Microsoft Office

Jobbeschreibung

Overview

Are you passionate about international logistics and customer service?

As an International Customer Service Professional / Export Specialist, you will play a pivotal role in the supply chain operations for the Americas region. Based in Elsbethen, Austria, you’ll manage the end-to-end order-to-cash process, oversee product launches, and contribute to system and process enhancements for your assigned markets. Join our dynamic International Customer Service team within Global Operations, where you’ll have the opportunity to collaborate with internal and external partners, ensuring seamless export operations and driving excellence in logistics and customer service.

Responsibilities

• ORDER MANAGEMENT & EXPORT ADMINISTRATION – Manage the end-to-end order-to-cash process, including credit risk management, order handling, and coordination of shipping activities with subsidiaries and distribution partners. Oversee transport planning, monitor shipments to ensure they reach their destinations, and manage accurate invoicing and credit risk for finished goods, visibility items, and branded vehicles. Prepare export documents and certificates, ensuring full compliance with international trade regulations.
• SKU PORTFOLIO & MASTER DATA – Drive the kickoff and setup of new SKUs and packaging materials, while also managing updates to existing products, such as layout or recipe modifications. Maintain material master data, customer master data, and pricing conditions for the markets assigned to you, ensuring seamless operations and data integrity.
• COMMUNICATION, COORDINATION & ENHANCEMENTS – Align closely with customers and internal teams on export-related topics, maintaining a professional and solution-oriented approach. Participate in system testing and implement logistics enhancements tailored to your markets. Foster strong relationships with stakeholders to contribute to the overall operational success of the organization.

Your knowledge and expertise

• Minimum A-level or a Bachelors degree in Commerce, Logistics, or equivalent professional experience in an international order-to-cash (O2C) environment.
• Experience in the FMCG/CPG industry is highly desirable.
• Proficiency in SAP S/4HANA, JIRA, BI reports, and Microsoft Office is preferred.
• A self-motivated team player with a positive mindset, entrepreneurial thinking, and the ability to manage multiple priorities in a fast-paced environment.
• Exceptional organizational skills, attention to detail, and service orientation.
• Fluent in both German and English, with strong professional communication skills.
• A proactive approach to identifying risks, understanding complex logistics processes, and finding effective solutions.

Due to legal reasons, we are obliged to disclose the minimum salary according to the collective agreement for this position, which is EUR 2,446.00 gross per month. However, our attractive compensation package is based on market-oriented salaries and is therefore significantly above the stated minimum salary.

As an employer, we value diversity and support people in developing their potential and strengths, realizing their ideas and seizing opportunities. We believe passionately that employing a diverse workforce is central to our success. We welcome applications from all members of society irrespective of age, skin colour, religion, gender, sexual orientation or origin.