Integration Manager & Technical Support Specialist

Jobgether SRL; Österreich; Remote; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Fully remote

USDC salary expectations

Career progression

Ownership of platform reliability

Fintech/crypto focus

Collaborative environment

Challenging problems

Job summary

Jobgether SRL in Austria seeks an Integration Manager & Technical Support Specialist to ensure merchants are fully configured and production-ready. You will validate APIs, troubleshoot issues, and collaborate with international merchants and Engineering teams to guarantee smooth Go-Live experiences.

The role blends onboarding, payment integrations, and platform reliability in a fast-moving fintech environment. Remote work is fully supported, with growth toward senior technical roles.

Qualifications

• Minimum 1 year in L2/L3 technical support or a senior support role.
• Hands-on with system logs, monitoring tools, and root-cause analysis.
• Strong knowledge of REST APIs, JSON structures, and API validation with Postman.
• Fluency in Russian and English (B2/C1) for international stakeholders.

Responsibilities

• Lead technical merchant onboarding by configuring integrations and payment routing.
• Manage API keys and production readiness environments.
• Validate API requests and troubleshoot integrations using Postman.
• Investigate transaction incidents by analyzing logs, SQL queries, and monitoring data.
• Use Grafana and observability tools to trace errors across systems.
• Replicate and isolate bugs to determine origin (merchant or platform).
• Triage issues and escalate to Engineering when deeper fixes are required.
• Support final verification and Go-Live readiness for merchants.
• Communicate technical findings to international merchants and teams.
• Prepare incident reports and maintain documentation throughout troubleshooting.

Skills

L2/L3 support

Postman

REST APIs

JSON

Analytical skills

Problem solving

Russian language

English (B2/C1)

Tools

Grafana

SQL

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Integration Manager & Technical Support Specialist based in Austria.

This is a hands‑on technical support and integration role focused on ensuring merchants are fully configured, technically validated, and ready for successful production launches. You will work at the intersection of merchant onboarding, payment integrations, troubleshooting, and platform reliability within a fast‑moving fintech and crypto environment. The role involves configuring payment methods and routing, validating APIs, investigating transaction issues, and identifying the root causes of technical incidents. You will collaborate closely with international merchants and Engineering teams to resolve complex issues and ensure smooth Go‑Live experiences. With significant ownership over production readiness, your work will directly contribute to platform reliability and merchant success. This is an excellent opportunity for a technically curious support professional who enjoys solving challenging problems and working with modern financial infrastructure.

Accountabilities

• Lead technical merchant onboarding by configuring integrations, payment routing, and payment methods across PSP, on/off‑ramp, and card solutions.
• Manage API access and system environments, including issuing API keys and ensuring configurations are correctly established for production readiness.
• Validate API requests and troubleshoot integration issues using tools such as Postman, identifying configuration or technical problems before merchants go live.
• Investigate transaction incidents by analyzing JSON payloads, SQL queries, system logs, and monitoring data to identify root causes and determine appropriate remediation.
• Use monitoring and observability tools such as Grafana to trace transaction errors and investigate issues across technical systems.
• Replicate and isolate reported bugs to determine whether an issue originates on the merchant side or within the platform.
• Triage technical issues and provide clear, actionable escalations to Engineering when deeper investigation or product fixes are required.
• Support the final technical verification and production readiness process for merchants, ensuring configurations and integrations meet the required standards before launch.
• Communicate technical findings clearly to international merchants and internal stakeholders, translating complex technical issues into understandable explanations and actionable next steps.
• Prepare concise incident reports and technical findings while maintaining accurate documentation throughout troubleshooting and resolution processes.
• Remain accountable for issues through resolution, prioritizing accuracy, responsiveness, and reliable execution in time‑sensitive situations.

Requirements

• You have at least 1 year of experience in L2/L3 technical support or a strong track record as a Senior Support Agent or Support Manager, ideally within fintech, crypto, payments, or a related technology environment.
• You have hands‑on experience working with system logs and monitoring tools and can trace transaction errors to identify their underlying causes.
• You understand client‑server architecture, REST APIs, and JSON structures and can apply this knowledge to integration troubleshooting.
• You are comfortable using Postman to validate API requests, investigate responses, and troubleshoot integration issues.
• You have strong analytical and problem‑solving skills, with the ability to perform root‑cause analysis and develop clear remediation plans under time constraints.
• You have exceptional attention to detail and understand the importance of precision when managing technical configurations, access credentials, payment settings, and production environments.
• You are proactive and self‑directed, taking ownership of merchant issues rather than waiting for step‑by‑step instructions.
• You can quickly learn new technical documentation, systems, workflows, and product requirements in a rapidly evolving environment.
• You remain calm and effective under pressure and are comfortable handling incidents where accuracy and response time are critical.
• You have fluent Russian language skills and upper‑intermediate to advanced English proficiency, approximately B2/C1, enabling you to communicate complex technical matters effectively with international merchants and colleagues.
• You can write concise incident reports and present technical findings clearly to both technical and non‑technical stakeholders.
• You are committed to continuous learning and are motivated by opportunities to develop toward senior SRE, product, or engineering responsibilities.

Benefits

• Fully remote work within an agile and international team.
• Competitive salary based on your experience, skills, and individual contribution, with salary expectations requested in USDC.
• Career progression opportunities toward senior SRE, product, or engineering roles.
• Significant ownership and direct impact on platform reliability, merchant success, and production readiness.
• Opportunity to work at the intersection of fintech, cryptocurrency, payments, APIs, and digital financial infrastructure.
• Collaborative and transparent working environment that encourages open communication, experimentation, and measurable impact.
• Opportunity to work on technically challenging problems while continuously developing your technical and analytical skills.

We appreciate your interest and wish you the best!

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.