Insurance Policy Operations Architect

Mercor; Wien; Hybrid; EUR 89.000 - 108.000; Vollzeit

Zusammenfassung

Mercor is partnering with a leading AI lab to train frontier models on high-quality insurance reasoning data. We're hiring Policy Administration and Insurance Operations Managers to design realistic policy-processing and servicing scenarios, evaluate model outputs against standards, and help shape how the next generation of AI reasons about the insurance policy lifecycle.

We welcome carrier, MGA, TPA, and insurance-services professionals who have managed policy issuance, endorsements, billing,

Qualifikationen

• 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management.
• Understand the policy lifecycle from intake to record retention.
• Hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes.
• Translate policy and procedural requirements into precise operational steps.
• Excellent written communication, process discipline, and high attention to detail.
• Differentiate administrative execution from underwriting, claims, legal, and actuarial decisions.

Aufgaben

• Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery
• Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks
• Write "golden" reference responses at experienced insurance-operations quality
• Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards
• Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions
• Provide written feedback the research team uses to improve model behavior
• Participate in onboarding office hours and calibration sessions

Kenntnisse

Policy administration

Underwriting operations

Insurance servicing

Premium operations

Policy-processing management

Written communication

Attention to detail

Process discipline

Tools

Policy administration software

Jobbeschreibung

Mercor is partnering with a leading AI lab to train frontier models on high-quality insurance reasoning data. We're hiring Policy Administration and Insurance Operations Managers to design realistic policy-processing and servicing scenarios, evaluate model outputs against standards, and help shape how the next generation of AI reasons about the insurance policy lifecycle.

We welcome carrier, MGA, TPA, and insurance-services professionals who have managed policy issuance, endorsements, billing,