Information Technology Support Specialist

Novulyn IT; Wien; Vor Ort; EUR 60 000 - 80 000; Teilzeit

Zusammenfassung

A leading IT company in Austria is seeking a dedicated Deskside Support Engineer (L1) for part-time work. In this role, you will provide on-site support to ensure smooth IT operations, troubleshoot issues, and work collaboratively within IT teams. Requirements include proven experience, strong technical knowledge, and fluency in English and German. This is an excellent opportunity to grow your technical skills in a dynamic environment.

Qualifikationen

• Experience in Deskside Support or IT Helpdesk role (L1) required.
• Fluent in English and German (B2/C1 level mandatory).
• Valid work permit for Austria needed.

Aufgaben

• Provide first-line (L1) deskside support for hardware, software, and network issues.
• Troubleshoot and resolve technical problems for end-users.
• Document support activities and solutions accurately.

Kenntnisse

Problem-solving

Customer-centric approach

Communication

Interpersonal skills

Tools

Windows operating systems

Microsoft Office Suite

Basic networking concepts

Jobbeschreibung

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Job Type: Part-Time

Duration: 6-12 Months (Contract)

Start Date: ASAP

We are seeking a dedicated Deskside Support Engineer (L1) to join our team and provide essential on-site technical support for our client. This is a fantastic chance to work in a dynamic environment and contribute to the smooth operation of IT services.

Key Responsibilities:

• Provide first-line (L1) deskside support for hardware, software, and network issues.
• Troubleshoot and resolve technical problems for end-users in a timely and efficient manner.
• Perform routine maintenance and installations of IT equipment.
• Assist with user account management and access rights.
• Document support activities and solutions accurately.
• Collaborate with other IT teams to escalate and resolve complex issues.

Requirements:

• Proven experience in a Deskside Support or IT Helpdesk role (L1).
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with basic networking concepts (TCP/IP, Wi-Fi).
• Excellent problem-solving skills and a customer-focused approach.
• Must be currently residing in Austria.
• Fluent in English (verbal and written) and German (B2/C1 level mandatory).
• A valid work permit allowing full-time employment in Austria is essential.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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