Information Communication Technology Manager

LianLian; Wien; On-site; EUR 120,000 - 180,000; Full time

Job summary

LianLian is seeking an entrepreneurial Head of ICT & Security Operations to design, build and continuously improve scalable technology and security operations. You will lead a hands-on team shaping the operating model with AI and automation.

You will own cloud infrastructure, identity and access management, security monitoring and compliance with EU regulations, driving efficiency and robust incident response in a fast-moving startup.

Qualifications

• Experience designing, building and operating ICT infrastructure and security in startup environments (5+ yrs preferred).
• Proven experience applying AI to automate workflows and improve operations.
• Strong architectural vision; ability to translate complex requirements into simple, maintainable solutions.
• Deep understanding of cloud platforms, IAM and cybersecurity operations.
• Practical knowledge of EU regulatory requirements such as DORA and how to implement them proportionately.
• Strong scripting and API integration capabilities; automation mindset.
• Independent, resourceful, pragmatic; proactive in taking initiative.
• Knowledge of MiCAR and digital assets security is a plus.

Responsibilities

• Design and lead ICT & Security Operations with a lean, resilient, secure setup.
• Own day-to-day operations: cloud, IT services, IAM, security monitoring, incident response.
• Apply AI and automation to workflows, integrations and processes to reduce manual effort.
• Integrate regulatory obligations into practical technical controls and automated monitoring.
• Drive continuous improvement to simplify technology, reduce repetitive tasks and optimise costs.
• Independently deliver solutions, manage partners and hands-on implementation.

Skills

ICT infrastructure design

Security operations

AI in operations

Cloud platforms

IAM & security

Automation scripting

Independent mindset

Vendor management

Job description

The Opportunity

We are looking for an entrepreneurial, hands-on Head of ICT & Security Operations to build, lead and continuously improve our technology and security operations. This is not a traditional IT management role. We are looking for someone with the independence, technical expertise and vision to design intelligent, scalable operations from the ground up, making extensive use of AI and automation. Our ambition is to meet demanding EU regulatory requirements without creating unnecessary complexity or bureaucracy. You will play a central role in making that possible.

What You Will Do

• Design and lead ICT & Security Operations: Develop and execute a clear vision for lean, resilient, secure and scalable operations suited to a fast-moving startup.
• Own day-to-day operations: Take responsibility for cloud infrastructure, IT services, identity and access management, security monitoring, vulnerability management, incident response, operational resilience and technical support.
• Put AI and automation to work: Design and implement AI-enabled workflows, integrations and automated processes that reduce manual effort, improve reliability and make a small team exceptionally effective.
• Build compliance into operations: Work closely with our second-line CISO to translate DORA and other applicable EU regulatory obligations into practical technical controls, automated monitoring and reliable audit evidence.
• Drive continuous improvement: Identify opportunities to simplify technology, eliminate repetitive tasks, optimise costs and improve operational performance.
• Take ownership: Independently deliver solutions, manage technical partners and vendors, resolve problems and remain personally involved in hands‑on implementation.

What You Bring

• Proven around 5-10 years of experience designing, building and operating ICT infrastructure and security operations, preferably in a startup, scale‑up or similarly dynamic environment.
• Extensive, demonstrable experience applying AI to real operational challenges, including workflow automation, AI agents, system integrations and process optimisation.
• A strong architectural vision and the ability to translate complex requirements into simple, effective and maintainable solutions.
• Deep technical understanding of cloud platforms, infrastructure, IAM, cybersecurity operations and operational resilience.
• Practical understanding of EU financial-sector regulatory requirements, particularly DORA, and how to implement them proportionately.
• Strong scripting, API integration and automation capabilities, combined with sound security engineering practices.
• An independent, resourceful and pragmatic mindset. You take initiative, challenge conventional approaches and are equally comfortable designing solutions and implementing them yourself.
• An advantage: Knowledge of and practical experience with digital assets, particularly custody solutions, wallet infrastructure and their security and operational requirements under MiCAR.

Why Join Us?

You will have the opportunity to shape our ICT and security operations from the outset, with substantial autonomy and direct influence over our technology and operating model.

We believe that intelligent design, AI and automation enable small, highly capable teams to achieve exceptional results. We are looking for someone who shares that vision and knows how to turn it into reality.