HR Specialist (f/m/d)

F. Hoffmann-La Roche AG; Wien; Vor Ort; EUR 50 000 - 60 000; Vollzeit

Zusammenfassung

A leading company in healthcare is seeking a People Support Operations Specialist to join their dynamic Employee Lifecycle Management team in Vienna. The role involves providing customer service and support for HR processes, with strong emphasis on building relationships and a customer-centric approach. Candidates should be self-motivated, fluent in English and German, and ideally have experience in HR operations. Attractive salary and benefits are offered.

Leistungen

Performance-related bonus

Pension fund

Company restaurant

Flexible working time models

Company health promotion

Wide range of sports activities

Qualifikationen

• Self-motivated with a passion for high-quality service.
• Fluency in written and spoken English & German is required.
• Experience in HR Operations/HR Services is an advantage.

Aufgaben

• Support HR systems and processes, ensuring end-to-end completion.
• Provide customer service on HR activities and inquiry resolution.
• Develop and manage stakeholder relationships effectively.

Kenntnisse

Customer centricity

Problem-solving

Agile mindset

Ausbildung

Experience in service delivery or customer care

Jobbeschreibung

As an People Support Operations Specialistyou are part of a dynamic, vivid and spiritful Employee Lifecycle Management team supporting the EMEA region. The Employee Lifecycle Management teams deliver customer service and advisory support to HR and business partners on global HR systems and processes, ensuring end-to-end process completion in line with our customer-focused principles.

Providing support, insight and explanation on HR systems as well as advisory and administrative activities in one or more main area of HR business processes and employee lifecycle events (eg. onboarding: pre-employment and reference checks, hiring/onboarding, contract creation; employee changes: contract modifications, employee changes/moves, payroll & personal data changes; offboarding: terminations & offboarding support, retirement process, etc.)

Providing customer service on HR related activities, such as inquiry resolution, request management, and troubleshooting

Supporting the embedding of the new ways of working, actively participating in the development and implementation of continuous improvement initiatives

Behaving as role model to team members, showing positive and flexible attitude

Developing and managing key stakeholder relationships in a proactive and customer outcomes focused way

Building relationships with HR colleagues within the PSS organization as well as with customers to ensure ongoing service delivery effectiveness.

Who you are:
We are looking for someone who is self-motivated, really passionate about his or her job and understands that providing a high-quality service is crucial for the organization. As an ideal team member you are open-minded, dedicated to make a difference and open to constant development. Furthermore, you have:

Strong customer centricity, end-to-end accountability, problem-solving skills, growth & agile mindset in ambiguous situations

Multi-cultural acceptance, ability to work in a fast-paced and changing environment

Experience in service delivery or customer care environment (experience in the HR Operations / HR Services area is an advantage)

Fluent in written and spoken English & German.

You can expect an annual salary from € 50,000.00 gross, as well as a performance-related bonus and attractive benefits. Pension fund, company restaurant, flexible working time models, company health promotion and a wide range of sports activities are just some of them. Depending on qualifications and experience, there is a willingness to overpay.