Head of Strategic Key Account Management (m/f/d)

Novartis Farmacéutica; Schaftenau; Vor Ort; EUR 100 000 - 125 000; Vollzeit

Zusammenfassung

A leading pharmaceutical company is seeking a Head of Strategic Key Account Management to lead their KAM organization in Austria. The role involves developing growth strategies for key accounts, ensuring a seamless client experience, and leading a dedicated team. Candidates should have a strong background in the pharmaceutical industry with at least 10 years of experience. This full-time position offers a competitive salary, modern benefits, and opportunities for career advancement.

Leistungen

Market-competitive base salary

Attractive incentive program

Modern company pension scheme

Childcare facilities

Learning and development options

Qualifikationen

• Minimum 10 years of experience in the pharmaceutical/biotech/CDMO industry.
• Proven success in managing strategic key account projects.
• Strong emotional intelligence and client empathy.

Aufgaben

• Develop and implement overall KAM strategy aligned with corporate objectives.
• Drive account planning and growth strategies for top accounts.
• Align closely with internal teams to ensure client satisfaction.

Kenntnisse

Negotiation skills

Leadership

Strategic thinking

Communication

Cross-functional collaboration

Ausbildung

University degree in business or life sciences

Jobbeschreibung

Head of Strategic Key Account Management (m/f/d)

Job ID REQ-10058474

Jul 28, 2025

Austria

Summary

To lead and develop the Key Account Management organization, drive strategic growth of globally distributed key accounts, and ensure seamless client experience and strong internal alignment to achieve business objectives (>2 bn USD business)
Furthermore, strong focus on contract improvements and contract alignments to meet Novartis interests and to maximize Novartis business options.

About the Role

Key Responsibilities:

• Develop and implement overall KAM strategy aligned with corporate objectives.
• Segment accounts and define tailored strategies per segment.
• Drive account planning and growth strategies for top accounts and s trengthen and maintain relationships at senior levels in client organizations with strong focus on KAM topics.
• Act as escalation point for major accounts to ensure high satisfaction and resolution of issues
• Align closely with Project Management, Technical, Manufacturing, Quality, and other functions like regulatory teams to deliver on commitments and e nsure KAMs act as “client champions” internally.
• Identify upselling and cross-selling opportunities in close alignment with BD Heads to maximize business options and c ontribute to commercial forecasting and revenue growth plans.
• Lead, coach, and develop the KAM team to build strong commercial capabilities and client-focused mindset and s et and monitor clear KPIs and performance objectives.
• Track account performance (financials, satisfaction, growth metrics) and r egularly report to the CCO and executive team on account health and strategic initiatives.
• University degree in business, life sciences, or equivalent, strong legal background is a plus.
• Minimum 10 years of experience in the pharmaceutical/biotech/CDMO industry with proven negotiation experience and dispute management skills.
• Strong mindset in a winning attitude.
• Proven success in managing strategic key account projects ideally with a strong experience in ESO.
• Strong leadership and people development skills and s trategic thinking and long-term planning ability.
• Excellent communication, negotiation and influencing skills.
• Strong cross-functional collaboration mindset.
• High emotional intelligence and client empathy.
• Data-driven and results-oriented.

For candidates applying in Austria:

In addition to a market-competitive base salary, we offer an attractive incentive program, a modern company pension scheme, childcare facilities, learning and development options as well as worldwide career opportunities within the Novartis group. In accordance with Austrian law, we are obliged to disclose the minimum salary as stated in the collective bargaining agreement. For this position the minimum salary is € 113,701.28 EUR (on a full-time basis). The actual salary will be significantly higher, as we strive to maintain a competitive position in the market and consider your previous experience, qualifications and individual competencies.

We are open for part-time and job-sharing models and support flexible and remote working where possible.

Commitment to Diversity & Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.

Our recruitment decisions are based on selecting the best person for the job, regardless of gender, religion, age, colour, race, sexual orientation, nationality or disability.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

AT33 (FCRS = AT033) Novartis Pharmaceutical Manufacturing GmbH

Functional Area Sales

Job Type Full time

Employment Type Regular

Shift Work No

Adjustments for Applicants with Disabilities

If because of a medical condition, physical disability or a neurodiverse condition you require an adjustment during the recruitment process, please reach out to [e-mail] and let us know the nature of your request as well as your contact information. The support which we can provide will include advice on suitable positions as well as guidance at all stages of the application process. Austrian law provides candidates the opportunity to involve the local disability representative, Behindertenvertrauensperson (BVP), in the application process. If you would like to request this, please let us know in advance as a note on your CV.

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.