Head of Operations – Multi-Branch Restaurants

Lever, Inc.; Österreich; Vor Ort; EUR 90.000 - 140.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid time off

Remote work

Performance pay raises

Executive exposure

Career growth to COO

AI and automation tools

Multi-location ops

Zusammenfassung

Lever, Inc. based in Austria seeks a hands-on Head of Operations to oversee performance across a growing multi-location food-service business. You will collaborate with the CEO and lead Area and Branch Managers, focusing on execution, accountability, profitability, and scalable systems.

The role blends restaurant operations with sales growth, business development, and new service opportunities. You will implement dashboards, automate workflows, and use AI to turn operational problems into

Qualifikationen

• 7+ years of multi-site restaurant ops leadership.
• Proven ability to drive profitability and efficiency.
• Strong P&L, budgeting, and cost control skills.
• Excellent executive communication and stakeholder mgmt.

Aufgaben

• Lead area and branch managers to improve performance.
• Define standards, routines, and governance across sites.
• Own pricing, promotions, and revenue growth initiatives.
• Translate business needs into technical requirements.
• Implement dashboards and automation to improve ops.

Kenntnisse

Operations leadership

P&L management

Data analytics

Executive communication

Stakeholder management

Team development

Ausbildung

Bachelor's degree in Business Administration

Tools

Excel/Sheets

Dashboards

BI tools

CRM/ERP

Jobbeschreibung

Head of Operations – Multi-Branch Restaurants based in Austria.

This is a hands-on operational leadership role overseeing performance across a growing multi-location food-service business.
You will work directly with the CEO and lead managers across branches, focusing on execution, accountability, profitability, and scalable systems.
The role combines multi-site restaurant operations with sales growth, business development, and the creation of new service opportunities.
You will bring greater visibility to branch performance through dashboards, structured management routines, data, AI, and automation.
Success will depend on turning operational problems into clear plans, accountable ownership, measurable outcomes, and repeatable processes.
With delegated COO-level responsibility, the position offers significant autonomy and a path toward broader executive leadership as the business grows.

Accountabilities

• Lead and improve performance across multiple restaurant branches through Area Managers, Branch Managers, and shift leaders.
• Establish clear roles, operating standards, decision rights, escalation paths, audits, and daily and weekly management routines.
• Improve visibility into service, delivery, staffing, branch performance, revenue, costs, margins, and unit economics while holding managers accountable for results.
• Coach managers to take full ownership of their areas, strengthen leadership capabilities, and reduce unnecessary escalation to senior leadership.
• Own the online customer journey, including discovery, ordering, delivery, issue resolution, repeat purchasing, conversion, average order value, and customer retention.
• Develop pricing, promotions, bundles, and offers that support sales growth while protecting margins, and prepare budgets, forecasts, and performance plans.
• Identify opportunities to improve profitability by reducing leakage, waste, operational bottlenecks, and inefficient processes.
• Turn business opportunities into practical operating plans, pilots, service lines, partnerships, and institutional accounts.
• Build relationships with merchants, delivery and courier partners, and service providers, while identifying internal solutions that can become repeatable and scalable services.
• Support hiring, onboarding, and development as the business expands.
• Use AI tools, dashboards, automation, and digital workflows to improve analysis, planning, reporting, documentation, and management processes.
• Translate business problems into clear requirements and acceptance criteria for technology teams, and validate whether new systems deliver the intended results.
• Establish a strong first-90-day operating foundation by stabilizing urgent issues, launching dashboards and workflows, defining priority pilots, and presenting a roadmap for future growth.

Requirements

• 7+ years of experience in operations or business management, with proven experience leading multiple restaurant or food-service locations, such as in an Area Manager, Operations Manager, Head of Operations, or multi-unit General Manager role.
• Demonstrated experience managing managers, establishing accountability, and improving operational performance.
• Proven track record of improving processes, service quality, and profitability.
• Strong understanding of P&L management, budgeting, food and labor costs, margins, and unit economics.
• Comfortable working with data, dashboards, Excel or Google Sheets, and digital business tools.
• Strong executive-level communication and stakeholder management skills.
• High ownership, strong execution focus, and willingness to get hands-on when operational challenges require it.
• Experience launching, scaling, or turning around a branch, brand, service, or business unit is a strong advantage.
• Experience growing delivery operations or online sales through platforms such as GrabFood, foodpanda, websites, or mobile applications is beneficial.
• Business development, partnerships, or sales experience is advantageous.
• Practical experience with AI, automation, digital transformation, consulting, implementation, or operational turnaround is a plus.
• Comfortable working with ambiguity, investigating root causes, separating facts from assumptions, and developing practical solutions without waiting for perfect instructions.
• A strong ability to build capable managers and scalable systems rather than becoming the central point of dependency for every operational issue.

Benefits

• HMO / health insurance.
• Paid Time Off (PTO).
• Additional leave.
• Work-from-anywhere / work-from-home arrangement.
• Performance-based pay raises.
• Opportunity to work directly with executive leadership and take on delegated COO-level responsibilities.
• Potential growth toward a COO-level position as the business and scope expand.
• Opportunity to work with AI, dashboards, automation, and technology-enabled operating systems.
• Exposure to multi-location operations, business development, partnerships, and new service creation.