Global Product Support Leader

Lam Research Corporation; Salzburg; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Lam Research in Austria, Salzburg, is seeking a Senior Global Product Support Manager to lead the global product support function for complex etch and deposition equipment. You will oversee field engineers, collaborate with design engineering, and drive improvement across the full product lifecycle, including new product introductions and post-launch support.

The role requires 10–15 years in product support or field service within high-tech manufacturing, plus 5+ years of leadership leading

Qualifications

• Bachelor’s degree in Engineering or related field.
• 10–15 years in product support, engineering, or field service.
• 5+ years of leadership experience managing global or cross-regional teams.
• Strong technical expertise in product lifecycle support, troubleshooting, and RCCA.
• Experience across product development, manufacturing, and field operations.
• Excellent problem‑solving, communication, and stakeholder management.

Responsibilities

• Define and execute global product support strategies aligned with business goals and roadmaps.
• Ensure readiness for product launches, including service capability, documentation, and training.
• Drive standardization of support processes across regions for a consistent customer experience.
• Lead support activities across the full product lifecycle: installation, ramp, upgrades, end‑of‑life.
• Establish escalation processes and RCCA with global teams; own complex issues.
• Partner with product engineering to influence design improvements from field feedback.
• Monitor field performance data and drive proactive reliability and cost improvements.
• Support new product introduction (NPI) with readiness and smooth dev→production transition.

Skills

Leadership

Global teams

Troubleshooting

Communication

Stakeholder mgmt

Problem solving

Education

Bachelor's in Engineering

Tools

Analytics tools

Job description

Lam Research in Austria, Salzburg, is seeking a Senior Global Product Support Manager to lead the global product support function for complex etch and deposition equipment. You will oversee field engineers, collaborate with design engineering, and drive improvement across the full product lifecycle, including new product introductions and post-launch support.

The role requires 10–15 years in product support or field service within high-tech manufacturing, plus 5+ years of leadership leading