Global Order & Fulfillment Specialist

Vizrt; Altmahd; Vor Ort; EUR 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Paid Time Off

Professional Development

Zusammenfassung

Vizrt is seeking an Order Management Specialist to bridge Sales and Central Logistics, ensuring smooth order handover and efficient workflows. You will manage opportunities, orders, credits, and returns globally, requiring strong communication and cross-functional collaboration.

The role emphasizes accuracy, privacy compliance, and proactive issue resolution while coordinating with Finance, Logistics, and Partners to optimize delivery times and customer satisfaction.

Qualifikationen

• 2-5 years of experience in import/export processes; purchasing management is a plus.

Aufgaben

• Process opportunities, sales orders, deal registrations, incentives, returns and credits globally in CPQ.
• Ensure order accuracy for customer satisfaction and team effectiveness.
• Follow privacy procedures to protect client information.
• Support fulfillment and resolve order issues with cross-functional teams.
• Coordinate with Account Managers on orders, projects, promotions and complaints.
• Ensure compliance with policies when working with Partners and Direct Customers.
• Collaborate with Operations and Customer Support to assist Partners and Customers.
• Suggest workflow improvements based on observations.
• Respond to emails and phone inquiries promptly.
• Ensure Sales teams adhere to processes and identify improvement areas.
• Handle price verifications, POs, changes or cancellations from Partners/Customers.
• Provide product/pricing/delivery/warranty information and general support.
• Refer credit or financing arrangements to Finance.
• Coordinate equipment delivery with Logistics, Sales and Assembly.
• Prepare or update shipping documentation.
• ERP experience and Business Central are advantageous.

Kenntnisse

Import/Export

English fluency

German language

Interpersonal skills

Customer service orientation

Prioritization under pressure

Organized and detail-oriented

Team player

Quick learner

Communication skills

Tools

Business Central

ERP system

Jobbeschreibung

Vizrt is seeking an Order Management Specialist to bridge Sales and Central Logistics, ensuring smooth order handover and efficient workflows. You will manage opportunities, orders, credits, and returns globally, requiring strong communication and cross-functional collaboration.

The role emphasizes accuracy, privacy compliance, and proactive issue resolution while coordinating with Finance, Logistics, and Partners to optimize delivery times and customer satisfaction.