Global Account Quality Manager - High-Tech & Semiconductors

VAT Vakuumventile AG; Gemeinde Haag; Vor Ort; EUR 90.000 - 140.000; Vollzeit

Zusammenfassung

VAT Group is seeking a Quality Manager for Global/Key Accounts to act as the single point of contact for major customers on quality topics. You will lead Product Quality Engineers and collaborate with Product Management, Key Account teams, and global stakeholders to drive customer satisfaction and zero-defect quality.

The role requires strong leadership, audit experience, and fluency in English and German. You will drive continuous improvement, manage escalations, and influence quality strategy

Qualifikationen

• 5+ years of experience in quality management with direct customer interaction.
• Experience with quality processes for high-tech components in a global market.
• Experience in the semiconductor industry and relevant customer requirements (Copy Exact).
• Strong knowledge of quality management methodologies and tools (8D, Ishikawa, 5 Why, Fishbone, FMEA, SPC).
• Auditor qualification or relevant auditing experience.

Aufgaben

• Lead Global Account / Key Account Product Quality Engineers.
• Act as primary customer interface for all quality topics and escalations.
• Ensure product quality in the market and support customer quality expectations.
• Manage quality escalations and coordinate corrective actions.
• Define and track annual customer-specific quality objectives and initiatives.
• Own the quality section of the customer scorecard and related communications.
• Monitor VAT quality KPIs and drive corrective measures.
• Standardize and optimize product quality and customer-specific processes.
• Build strong relationships with customers and global stakeholders.
• Lead or support customer visits and audits.

Kenntnisse

Quality management

Customer interaction

Quality methodologies

ISO/IATF standards

Auditing

Engineering degree

Languages English/German

Ausbildung

Bachelor's degree or equivalent

Engineering degree advantageous

Tools

8D

Ishikawa/Fishbone

5 Whys

FMEA

SPC

Jobbeschreibung

VAT Group is seeking a Quality Manager for Global/Key Accounts to act as the single point of contact for major customers on quality topics. You will lead Product Quality Engineers and collaborate with Product Management, Key Account teams, and global stakeholders to drive customer satisfaction and zero-defect quality.

The role requires strong leadership, audit experience, and fluency in English and German. You will drive continuous improvement, manage escalations, and influence quality strategy