General Manager - Member Services

at; Österreich; Vor Ort; EUR 70 000 - 90 000; Vollzeit

Zusammenfassung

A leading organization in Austria seeks an experienced General Manager – Member Services to oversee and enhance member engagement and service delivery. The ideal candidate will have proven leadership experience, strong communication skills, and the ability to manage strategic initiatives effectively. Responsibilities include leading teams, driving national engagement initiatives, and ensuring compliance with regulations. This role requires financial acumen and a commitment to high ethical standards.

Qualifikationen

• Proven experience in program, operations, or client engagement management.
• Demonstrated ability to drive engagement initiatives and foster industry relationships.
• Experience managing budgets, reporting, and strategic planning.

Aufgaben

• Lead the Member Services team and provide operational leadership.
• Ensure high standards of service delivery and member engagement.
• Manage budgets and oversee program planning.

Kenntnisse

Leadership experience

Communication skills

Stakeholder relationship management

Strategic planning

Budget management

Change management

Ausbildung

Tertiary qualifications in Business Administration/Management

Jobbeschreibung

We are seeking an experienced and dynamic General Manager – Member Services to lead our Member Services division. This pivotal role is responsible for setting strategic direction, overseeing program delivery, ensuring exceptional member engagement, and driving continuous improvement across all member-facing operations.

You will lead a high-performing team, foster strong industry relationships, and ensure that services are delivered to the highest standard—aligned with Agsafe’s mission and values. This role requires a balance of strategic thinking, operational excellence, and strong relationship-building skills.

Key Responsibilities

• Provide strategic and operational leadership to the Member Services team.
• Drive national member engagement initiatives, ensuring responsiveness to member needs.
• Oversee service delivery, including training, program management, and facilitator logistics.
• Foster strong relationships with members, industry partners, and regulatory bodies.
• Lead digital transformation and systems optimisation to improve service efficiency.
• Ensure compliance with environmental, governance, and data privacy standards.
• Manage budgets, reporting, and strategic program planning.
• Promote a positive, inclusive, and accountable workplace culture.

About You

You are a skilled leader with proven experience in program, operations, or client engagement management. You excel in stakeholder relationships, strategic planning, and delivering innovative solutions in fast-paced environments.

Desired Skills and Qualifications

• Demonstrated leadership in program or operational management.
• Strong communication, advocacy, and negotiation skills.
• Proven ability to build and maintain stakeholder relationships.
• Understanding of environmental regulations, product stewardship, and compliance.
• Financial and strategic planning skills, including budget management.
• Experience in change management and service improvement initiatives.
• High ethical standards and the ability to manage sensitive situations.
• Tertiary qualifications in Business Administration/Management, Community or Member Engagement, or a related field (preferred).

Application Questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a general manager?
• Have you worked in a role where you were responsible for budget management & forecasting?
• How many years' experience do you have with change management?
• Do you have experience planning and implementing education programs in an early learning environment?
• How many years of people management experience do you have?