Front Office Supervisor (m/w/d)

Motel One Wien-Westbahnhof; Wien; Vor Ort; EUR 30 000 - 45 000; Vollzeit

Zusammenfassung

A leading hotel in Vienna is seeking a Supervisor for their Front Office to coordinate the team and ensure high-quality service. The role offers various responsibilities including guest check-ins, monitoring revenue, and training new staff while providing opportunities for international career advancement and continuous personal development.

Leistungen

Bonus Program based on guest ratings

International career opportunities

Discounted accommodation across Europe

Comprehensive onboarding and training

Colleague celebrations and team gatherings

Subsidy for public transport or free bicycle

Qualifikationen

• Training in hotel management or experience in hospitality.
• Leadership experience is preferred.
• Good command of German and English.

Aufgaben

• Coordinate and lead the Front Office team.
• Conduct check-ins and process reservations.
• Monitor costs and lodging revenue budget.

Kenntnisse

Leadership

Communication

Service Orientation

Ausbildung

Training in hotel management

Jobbeschreibung

Next Career Step: Supervisor! Coordinate and lead, in consultation with the department management, the team of our Front Office. Additionally, you will be responsible for:

• Conducting check-ins as well as receiving and processing reservations
• Checking reservations, overbookings, and options
• Monitoring costs and the lodging revenue budget
• Implementing and maintaining the internal Motel One quality management system
• Co-responsibility for conducting internal coaching, cross-training, and onboarding new staff at the reception

Benefits:

• Bonus Program: The better guests rate their stay, the higher the bonus for the entire team.
• International Career Opportunities: Our domestic and international hotels or new openings offer numerous career opportunities.
• Affordable Accommodation Across Europe: Secure advantages! With discounted staff rates in our hotels across Europe and in New York, plus other attractive discounts.
• Personal and Professional Development: Kickstart your career with comprehensive onboarding, annual training, and coaching at One University.
• Celebrating Together: Whether summer parties, Christmas celebrations, or our annual international football tournament – we celebrate successes together with the team.
• Affordable and Sustainable Commute: Choose between a subsidy for public transportation or a free bicycle.

Whether as a hotel professional or a career changer – you fit with us! Because personality and host qualities are our top priorities! Additionally, you should have:

• Training in hotel management or professional experience in hospitality/food service/retail, or interest in a career change.
• Enjoyment in developing employees – ideally with some leadership experience
• High quality awareness and service orientation, as well as host qualities and passion for the hotel industry
• Open, communicative demeanor, good manners, and good command of German & English (spoken & written)
• Team spirit and willingness to support across departments – We achieve our successes together