Front Office Supervisor (F/M/NB)

Accor Hotels; Wien; Vor Ort; EUR 30 000 - 45 000; Vollzeit

Zusammenfassung

Accor Hotels invites applications for the Front Office Supervisor position at their new JO&JOE hostel in Budapest. This key role requires exceptional customer service skills and team leadership to ensure a smooth check-in/check-out process for guests. Ideal candidates will have a background in hospitality, a passion for service, and fluency in both Hungarian and English. Come join a vibrant team dedicated to providing a memorable experience in an appealing setting.

Qualifikationen

• Minimum 2 years experience as Front Office Supervisor.
• Fluent in both Hungarian and English.

Aufgaben

• Welcome and assist guests from check-in to check-out.
• Supervise and coach the reception team.
• Manage cash registers and verify accounts.
• Handle guest requests and complaints.

Kenntnisse

Customer Service

Team Leadership

Organizational Skills

Communication

Desire to Learn

Ausbildung

Bachelor / Master / MBA

Hospitality or Tourism

Jobbeschreibung

Company Description

JO&JOE?

JO&JOE is a brand created in 2017. Our ‘open houses’ combine the comfort of a hotel with the friendliness of a youth hostel. Caring, colourful, open living spaces. Ideally located in international cities, our hostels offer an experience for travellers AND locals (rooftops, restaurants, bars, events, designer rooms at affordable prices). Each JO&JOE is unique, with a community rooted in neighbourhood life. We believe that travelling is not about affordability, but about being open-minded and wanting to meet new people. We're just waiting for you.

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Our commitment to diversity and inclusion:

JO&JOE is an inclusive company, and our ambition is to recruit and promote diverse talent. Our adverts are gender-neutral; the masculine gender is used here to simplify the text.

Job Description

JO&JOE is opening its new hostel in Budapest! And is looking for its next Front Office Supervisor.
Come and write a page in the history of JO&JOE, by being part of the opening team! The Front Office Supervisor will ensure our guests are warmly welcomed, smoothly and quickly, withing our Open House. ️

Why you?

None of these missions will scare you:

Mission 1: Welcome and assist each guest with personalised attention, from check-in to check-out.

Mission 2: Supervise and coach the reception team to ensure smooth and impeccable service.

Mission 3: Manage the cash registers, verify accounts, and ensure proper handling of payments.

Mission 4: Handle guest requests and complaints professionally and responsively.

Mission 5: Actively promote the hotel’s services ️: shop, restaurant, events… it all passes through your hands.

Mission 6: Ensure communication between the team and management by reporting all essential information.

Mission 7: Replace the Front Office Manager in his/her absence.

Mission 8: Be the guarantor of a flawless customer experience at all times of the day.

Qualifications

Because you’ve got it in you:

• An impeccable sense of welcome and customer service.

• A natural ability to lead and motivate a team.

• Flawless organisation and excellent priority management.

• Smooth and effective communication in all circumstances.

• A desire to learn and develop.

YOUR LITTLE EXTRAS ARE:

• Level of studies: Bachelor / Master / MBA.

• Field of study: Hospitality or Tourism.

• Professional experience: 2 years minimum.

• Languages required: fluent in both Hungariand and English.

Additional Information

We're sure you know the song

First verse: We'll schedule an initial phone call with our Recruitment team if your application fits our beat.

Chorus: After a successful phone interview, your future boss and the JO&JOE Recruitment Team, give you an appointment! Be strong!

Last verse: Naturally, you'll hear back from us whether it's or .