Front Office Supervisor

at; Österreich; Vor Ort; EUR 33 000 - 57 000; Vollzeit

Zusammenfassung

A vibrant suburban hotel is seeking an experienced Front Office Supervisor to lead daily operations and provide exceptional guest service. This full-time role requires at least 3 years of hotel reception experience, strong leadership, and effective communication skills. Ideal candidates will have a hands-on attitude and familiarity with hotel management systems. The position offers a competitive salary and opportunities for career advancement.

Leistungen

On-site parking

Staff meals provided

Career growth opportunities

Qualifikationen

• Minimum 3 years of front office/hotel reception experience.
• Proven ability to lead and support a team in a fast-paced environment.
• Hands-on, can-do attitude with a passion for guest service.

Aufgaben

• Supervise and support the front office team across all shifts.
• Ensure smooth check-in/check-out procedures and resolve guest issues.
• Train, coach, and motivate front office staff.

Kenntnisse

Hotel reception experience

Leadership

Organizational skills

Communication skills

Problem-solving

Tools

Hotel PMS (RMS, Opera)

Jobbeschreibung

Are you ready to step into a hands-on leadership role in a fast-paced hospitality environment? Our vibrant and busy 4-star suburban hotel in Brisbane is looking for an experienced Front Office Supervisor to join our dynamic team.

We’re a well-established 4-star property offering a mix of hotel rooms and fully serviced 1, 2 & 3-bedroom apartments. With 70 rooms and a strong focus on exceptional guest service, we pride ourselves on our welcoming atmosphere and professional service standards.

What You’ll Be Doing

As our Front Office Supervisor, you’ll be at the heart of the action – overseeing daily front office operations, leading by example, and ensuring our guests receive exceptional service from check-in to check-out. This is a hands-on role for someone who thrives in a busy environment and loves problem-solving, coaching team members, and going the extra mile.

• Supervise and support the front office team across all shifts
• Ensure smooth check-in/check-out procedures and resolve guest issues efficiently
• Train, coach, and motivate front office staff
• Manage reservations and coordinate with housekeeping and maintenance
• Uphold guest satisfaction and property standards
• Assist with administrative tasks and reporting as required

What We’re Looking For

Minimum 3 years of front office/hotel reception experience

Proven ability to lead and support a team in a fast-paced environment

Hands-on, can-do attitude with a passion for guest service

Strong organisational and communication skills

Familiarity with hotel PMS (e.g., RMS, Opera, or similar systems)

Flexible availability, including weekends, mornings, and evenings

What We Offer

Salary: $60,000 – $100,000 depending on documented / demonstrable experience

Full-time hours in a stable, supportive work environment

On-site parking

Staff meals provided

Opportunity to grow your career with a respected hospitality brand

Ready to take the next step in your hospitality career?

Apply now with your resume and a cover letter outlining your relevant experience. We can’t wait to meet our next superstar!

Application questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a Front Office Supervisor?
• How many years of hotel management experience do you have?
• How many hours are you available to work per week?
• Are you available to work public holidays?
• Do you have a current Police Check (National Police Certificate) for employment?
• Do you own or have regular access to a car?

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