Front End Support Agent 100% (m/f/d) – Lucerne

Bucherer Group; Lavamünd; Hybrid; EUR 58.000 - 87.000; Vollzeit

Benefits dieser Stelle

27 days vacation

Purchasing conditions for watches/jewl

Pension and social insurance benefits

Zusammenfassung

Bucherer Group in Lucerne seeks a Front End Support Agent to ensure premium jewelry customer service across stores and online. You will liaise with sales teams, suppliers, and internal departments, coordinating transfers and processing orders.

The role requires a commercial background, strong service focus, and fluency in German with good English. A precise, organized work style and MS Office/ERP skills are essential.

Qualifikationen

• Completed commercial apprenticeship or retail training with admin tasks.
• Experience in the jewelry, watch, or luxury goods industry is an advantage.
• Strong service and customer orientation with a high standard of quality.
• Independent, structured, and precise working style with excellent organizational skills.
• Confident use of MS Office applications and ERP systems.
• Excellent German language skills and good written and spoken English skills.

Aufgaben

• Ensuring first-class jewelry customer service for all Bucherer retail stores in Switzerland and internationally.
• Acting as the central liaison between our sales teams, jewelry suppliers, and internal departments.
• Coordinating and monitoring product transfers between locations.
• Independently handling individual customer orders.
• Preparing and following up on quotations.
• Taking responsibility for a variety of administrative and organizational tasks.

Kenntnisse

Customer service

MS Office

ERP systems

German

English

Organizational skills

Ausbildung

Commercial apprenticeship

Tools

MS Office

ERP systems

Jobbeschreibung

Front End Support Agent 100% (m/f/d) – Lucerne

Job Description

Posted Thursday, 3 September 2026 at 22:00

Discover Bucherer

Bucherer stands worldwide for the highest quality in trading exclusive watches and fine jewellery. With a unique combination of tradition, innovation and masterful craftmanship, we have established ourselves as market leaders.
At more than 100 locations, we inspire our discerning clientele every day. With passion and genuine hospitality, we create unforgettable customer experiences. Over 2,000 dedicated employees share on passion, the fascination for unique products and the art of creating special moments for our customers.

Your role with us

• Ensuring first-class jewelry customer service for all Bucherer retail stores in Switzerland and internationally
• Acting as the central liaison between our sales teams, jewelry suppliers, and internal departments
• Coordinating and monitoring product transfers between locations
• Independently handling individual customer orders
• Preparing and following up on quotations
• Taking responsibility for a variety of administrative and organizational tasks

What you bring to the role

• Completed commercial apprenticeship or retail training with experience in administrative/commercial tasks
• Experience in the jewelry, watch, or luxury goods industry is an advantage
• Strong service and customer orientation combined with a high standard of quality
• Independent, structured, and precise working style, along with excellent organizational skills
• Confident use of common MS Office applications and ERP systems
• High level of resilience, flexibility, and reliability, even in a dynamic environment
• Team-oriented personality with a professional and polished appearance
• Quick comprehension skills and enthusiasm for taking on responsibility
• Excellent German language skills and good written and spoken English skills

Remote work is not possible for this position.

Why work at Bucherer?

Because we offer more than a job at Bucherer, passion makes the difference. Our employees share enthusiasm for exquisite craftmanship, outstanding service quality and genuine teamwork.

We combine Swiss tradition with international flair and create a work place where quality and collaboration are paramount. We encourage personal development, embrace innovation and provide the space to unlock your full potential together in a team that inspires and connects.

At Bucherer, we also offer the following benefits:

• At least 27 days of vacation
• Attractive purchasing conditions for watches and jewellery
• Highly progressive benefits for the birth of a child
• Competitive pension and social insurance benefits