Fraud Analyst - Card Payments & Disputes

SmartRecruiters, Inc.; Lavamünd; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

Swissquote is seeking a Fraud Officer to join our Middle Office – Anti-Fraud & Financial Crime Center. You will apply your meticulous attention to detail to monitor disputes, coordinate with support teams, and ensure compliance with card scheme rules.

Fluent English and French communication, strong analytical skills, and the ability to work under pressure in a team are essential as you review transactions, investigate alerts, and help refine fraud strategies in a fast-paced environment.

Qualifikationen

• Minimum of 3 years’ experience in banking operations.
• Knowledge of Visa and MasterCard dispute rules and regulations is highly preferred and will be considered a strong asset.
• Excellent communication skills, both written and verbal in English and French.
• Exceptional organizational skills and attention to detail.
• Strong analytical abilities.
• Capability to think out of the box.
• Able to work within a team.
• Able to manage stress and work with high volumes.

Aufgaben

• Effectively communicate with our internal customer support team in order to resolve dispute requests.
• Process dispute related transactions in the respective internal and card scheme systems(Visa and MasterCard platforms).
• Review of card transaction monitoring alerts to flag or identify suspicious activity outside the normal pattern and activity.
• Investigate and take immediate action on alerts, notifications and reporting to always ensure compliance.
• Resolve issues on behalf of card holders in support of dispute resolution processing, compare alternative actions and decide on appropriate approach.
• Respond to requests in relation to transactions.
• Maintain all investigation records and case outcomes.
• Develop and maintain strong working knowledge of all relevant card scheme rules and regulations.
• Explore new ways that can help improve existing fraud strategies.
• Continuously learning and improving on product and job knowledge.

Kenntnisse

Communication skills

Analytical abilities

Attention to detail

Teamwork

Stress management

Jobbeschreibung

Swissquote is seeking a Fraud Officer to join our Middle Office – Anti-Fraud & Financial Crime Center. You will apply your meticulous attention to detail to monitor disputes, coordinate with support teams, and ensure compliance with card scheme rules.

Fluent English and French communication, strong analytical skills, and the ability to work under pressure in a team are essential as you review transactions, investigate alerts, and help refine fraud strategies in a fast-paced environment.