Franchising Coordinator

at; Österreich; Vor Ort; EUR 33 000 - 46 000; Vollzeit

Zusammenfassung

A well-known Australian coffee franchise is seeking a Franchise Coordinator to assist the National Franchise Manager with administration support and new leads. The ideal candidate will have strong administration skills, experience with Salesforce and Microsoft Office. This position offers a vibrant team environment and career development opportunities.

Leistungen

Lots of free coffee!

A vibrant team environment

Opportunities for career development and growth

Access to our 24/7 Wellbeing Partner

Qualifikationen

• Strong administration background and attention to detail.
• Salesforce platform or other CRM experience is beneficial.
• Franchising administration experience is beneficial.

Aufgaben

• Follow up on generated new leads on Salesforce.
• Maintain contact with current Franchisee applications.
• Assist with the Franchising inboxes.
• Communicate with internal and external stakeholders.
• Maintain control of all Franchising related documentation.

Kenntnisse

Strong administration background

Salesforce platform or other CRM experience

Franchising administration experience

Microsoft Office (Word, Excel, and Outlook)

Jobbeschreibung

Overview

Zarraffa’s Coffee is an award-winning business that is proudly 100% Australian owned and operated, with a mission to create a perfect cup of coffee, every time. Pouring specialty coffee in over 70 stores across Queensland, New South Wales and Western Australia in a mix of drive thru’s and stores, we offer convenience and accessibility to all coffee-lovers. At Zarraffa’s, we are more than just a cup of coffee, as our commitment to product, service, freshness, convenience and a genuine love of coffee, is what makes the Zarraffa’s Coffee experience.

About the role

A rare and exciting opportunity has become available for an enthusiastic individual to join our Zarraffa’s Head Office. The Franchise Coordinator will assist the National Franchise Manager through administration support, new leads, and building relationships with internal and external stakeholders.

Key responsibilities

• Follow up on generated new leads on Salesforce (or other relevant platform).
• Maintain contact with current Franchisee applications keeping them well informed of the steps throughout the process via phone call and email address.
• Assisting with the Franchising inboxes and actively respond, liaise or direct correspondence to the relevant parties to enable resolution to matters.
• Communicate with internal and external stakeholders, including franchisees, prospective candidates, and head office departments, following established guidelines.
• Maintain control of all Franchising related documentation.
• Ensure all filing is completed within the agreed filing system methods.
• When required, assist in ad-hoc property related tasks to support the Property department

Skills and experience for success

• Strong administration background and attention to detail
• Salesforce platform or other CRM experience (beneficial)
• Franchising administration experience (beneficial)
• Microsoft Office (Word, Excel, and Outlook)

The perks

• Lots of free coffee!
• A vibrant team environment
• Opportunities for career development and growth
• Access to our 24/7 Wellbeing Partner (Assure) for you and your immediate family

Job insights / Application questions

• Which of the following statements best describes your right to work in Australia?
• Which of the following Microsoft Office products are you experienced with?
• Do you have experience in administration?
• How many years' experience do you have as a Franchise Administrator?