Manager - Readiness and Special Events

at; Österreich; Vor Ort; EUR 60 000 - 80 000; Vollzeit

Zusammenfassung

A leading transport organization seeks a Manager for Readiness and Special Events. This role involves planning and executing service alterations for special events, ensuring safety and efficiency in operations. The ideal candidate will possess strong planning skills, attention to detail, and the ability to collaborate effectively with various stakeholders. Join a dynamic team committed to connecting communities through transport.

Leistungen

Free myki travel

Community impact

Flexible working

Qualifikationen

• Experience in planning or transport planning.
• Strong teamwork and collaboration skills.

Aufgaben

• Develop service plans for special events based on data.
• Manage readiness activities for all special events.
• Liaise with stakeholders to ensure safe delivery.

Kenntnisse

Planning

Communication

Collaboration

Attention to Detail

Ausbildung

Tertiary qualification in Business

Tools

Excel

Jobbeschreibung

• Opportunity for professional development
• Collaborate with a leadership team that will welcome innovative ideas
• Make a difference with a high-performing and ambitious Operations team

V/Line's purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport - connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we're delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.

About the role

As the Manager - Readiness and Special Events, you are integral to the success of V/Line's Operations Group.

The role will ensure that all special events are identified and assessed for recommended service alterations (rail and scheduled coaches).

The Manager Readiness and Special Events will work collaboratively with Network Planning Officers and other key stakeholders to ensure plans can be delivered safely and efficiently to move customers to and from events.

The role will also manage Operation's readiness for major occupations and ensure key stakeholders are consulted and are ready to successfully deliver plans.

The role will ensure any planned impacts to scheduled coach operations are identified and managed in collaboration with Coach Services.

Key accountabilities include:

• Develop the indicative plans for all special events, and ensure they are submitted to the Department of Transport and Planning within the required timeframes
• Develop service plans for each special event based on patronage data, business and DTP requirements and requirements under the Service Level Agreement (SLA).
• Liaise with key internal and external stakeholders to review the service plans to ensure they can be safely and effectively delivered and managed.
• Identify any special events that overlap with occupations, that will pose a risk to customer experience or Operations and liaise with the Head of Network Services - Planning or Director to establish an agreed outcome.
• Attend V/Line, DTP or other operators' meetings where special events are discussed and ensure that V/Line's requirements are considered.
• Manage the readiness activities for all special events and where required develop documented Special Event Readiness Plans (e.g. New Year's Eve, Avalon Airshow, major concerts, significant regional events).
• Maintain a dashboard for all special events, occupations, yard closures and heritage trains that includes daily resources required to support these activities. High risk days / periods are to be identified for escalation and consideration.
• Lead readiness activities for occupations to ensure that Operations are ready to safely deliver and manage each occupation. This includes any required logistical support for replacement coach locations.
• Report on the readiness status for each event to the Director Operational Planning and Readiness.
• Undertake briefings and debriefs or Lesson's Learned as required for special events and occupations, including any DTP requirements.
• Review current practices for special events and occupation planning and reporting to identify continuous improvement opportunities and financial benefits.
• Ensure that any planned impacts on scheduled coach operations are identified and managed. This includes road closures, special events impacting routes/stops and events that require banker coach support (e.g. special events, long weekends).
• Liaise with the relevant Coach Services Contract Managers to ensure adherence with contractual obligations to consider in planning
• Oversee Group Bookings and provide leadership for complex requests.

About you

As the Manager Readiness and Special Events, you will report directly to the Head of Network Services - Planning as part of the Operations Group.

The Operations Group is responsible for the day-to-day delivery of train and coach services across regional Victoria and increasingly peri urban Melbourne.

The safe and efficient delivery of these services requires network planning and control and a continued focus on mechanisms to improve services and operations.

Operations have the largest workforce in V/Line with approximately 1600 staff located across the state, including Melbourne, large regional centres, and smaller country towns.

The Manager Readiness and Special Events will lead the planning and readiness for all special events.

Our ideal candidate will possess the following:

• Tertiary qualification in Business or a related discipline is desirable.
• Intermediate to advanced computer skills in Excel.
• The ability to demonstrate planning or transport planning experience
• Understanding of the public transport sector and or special event management.
• Strong attention to detail, and time management skills.
• Strong teamwork and collaboration skills
• Ability to adapt to changing priorities and deadlines.
• Excellent communication skills, both written and verbal.
• Safety and risk focussed
• Demonstrated alignment with V/Line's values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.

If your skills or experience don't exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.

Why V/Line

In addition to free myki travel, we offer:

• Community impact - Make a genuine difference. Work in a role that connects Victorians, every day.
• Huge potential - We're transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
• Dynamic environment - V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
• Collaborative team - You'll be part of a broader supportive team. Surround yourself with talented, passionate peers.
• Flexible working - We support flexible working. Work in a way that supports you to thrive in your role.

We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at [e-mail] or 1800 800 007 for confidential support.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.

We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world's oldest living culture. We acknowledge the Traditional Owners' lands, waters, and skies on which we live and pay respects to their Elders past and present.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safeworking standards.

Applications close: Tuesday 27th May 2025

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Manufacturing, Transport & Logistics 101-1,000 employees

At V/Line, we believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line has been safely connecting Victorian communities for almost 40 years.

And with more Victorians choosing to live, work, and travel regionally, V/Line is at the forefront of state-shaping growth and change.

With over 3,700 weekly train and coach services, an expansive freight network and unprecedented investment in our rail network, millions of Victorians depend on us to deliver – and our committed team of more than 3,000 across the state are up to the challenge.

V/Line – Connecting Victoria

At V/Line, we believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line has been safely connecting Victorian communities for almost 40 years.

And with more Victorians choosing to live, work, and travel regionally, V/Line is at the forefront of state-shaping growth and change.

With over 3,700 weekly train and coach services, an expansive freight network and unprecedented investment in our rail network, millions of Victorians depend on us to deliver – and our committed team of more than 3,000 across the state are up to the challenge.

Committee for Economic Development of Australia (CEDA)