Customer Support Engineer

KLA; Bruck an der Mur; Vor Ort; EUR 40 000 - 60 000; Vollzeit

Zusammenfassung

A global leader in semiconductor manufacturing is seeking a skilled technician to provide top-notch support for PCB Territory customers. The role involves troubleshooting, system commissioning, and maintaining high customer satisfaction. Ideal candidates will have a solid background in electronics and mechanical engineering, along with excellent communication skills. KLA offers a competitive, family-friendly rewards package and values an inclusive environment.

Leistungen

Family-friendly total rewards package

Inclusive environment

Qualifikationen

• Master's Degree with 0 years or Bachelor's Degree with 2 years of experience.
• Solid background in electronics and mechanical engineering.

Aufgaben

• Provide service support including system commissioning and repairs.
• Develop relationships with customers to support sales.

Kenntnisse

Electronics

Mechanical Engineering

Vacuum Technology

Troubleshooting

Communication

Organizational Skills

Problem Solving

Ausbildung

Master's Degree

Bachelor's Degree

Tools

WinNT

Win XP

Win7

Win10

Linux

MS Office

Jobbeschreibung

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device, or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards, and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research, and development. KLA focuses more than average on innovation and invests 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists, and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting, and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description / Preferred Qualifications

Primary Function:

Responsible for providing world-class support services to KLA PCB Territory customers, ensuring all Orbotech systems perform properly, thereby enabling high customer satisfaction and perception of the value of services received.

Reports directly to the assigned Regional Service Manager.

Skill Requirements:

• Solid background in electronics, mechanical engineering, vacuum technology, and basic knowledge of printed circuit board technologies.
• Demonstrated ability to troubleshoot and diagnose pneumatic, vacuum, electronic (AC and DC), and computer issues to the component level.
• Working knowledge of WinNT, Win XP, Win7 & 10, Linux, and MS Office products.
• Excellent communication and customer interfacing skills.
• Good organizational skills.
• An adaptable approach to working hours, locations, and conditions.
• A flexible approach to work responsibilities, enabling both independent and team work.
• Ability to work alone or unsupervised for extended periods, often in difficult conditions.
• A systematic and logical approach to problem solving.
• Willingness to travel to customer's sites in Austria and Germany.
• Valid driver's license.

Responsibilities:

• Provide service support to customers, including system commissioning, breakdown repairs, and preventative maintenance.
• Develop a close working relationship with customers to support sales of the company's product portfolio.
• Complete all field reports in a timely manner.
• Represent KLA's company culture and values respectfully.
• Travel by driving and flying as needed to support services.

Minimum Qualifications

• Master's Degree with 0 years of related experience or Bachelor's Degree with 2 years of related experience.

We offer a competitive, family-friendly total rewards package. Our programs reflect our commitment to an inclusive environment and meet diverse employee needs.

KLA is proud to be an equal opportunity employer.

Beware of fraudulent job postings or suspicious recruiting activity. KLA never asks for any financial compensation for interviews, employment, or equipment, and does not work with recruiters or third parties charging such fees. Please verify job postings on KLA’s Careers website. If you suspect a communication is not legitimate, contact [e-mail] to confirm the authenticity of the communication. We handle your information with the utmost confidentiality.