E-Commerce Operations Support (m/f/d)

Qualysoft; Wien; Hybrid; EUR 88.560 - 95.940; Vollzeit

Zusammenfassung

Qualysoft is seeking an experienced E-Commerce Operations Support Specialist (m/f/d) for a long-term transformation project in Vienna. You will support day-to-day e-commerce operations across OneShop and the legacy webshop, maintain product and campaign data, and help ensure accurate execution of commercial activities.

Working in a hybrid setup (2 days on site in Vienna), you will collaborate with stakeholders, monitor data quality, and contribute to continuous process improvements throughout a

Qualifikationen

• Several years of professional experience in e-commerce operations, webshop management, or digital commerce.
• Experience maintaining product, content, and campaign data.
• Experience with e-commerce platforms, CMS or PIM systems.
• Strong attention to detail and data accuracy.
• Excellent communication and collaboration with stakeholders.

Aufgaben

• Support day-to-day operations for OneShop and legacy webshop.
• Maintain product, content, and campaign data across platforms.
• Ensure timely, accurate execution of operational e-commerce activities.
• Provide backup support during vacations or illnesses.
• Plan, coordinate, and execute promotions and product launches.
• Identify and resolve data quality issues.

Kenntnisse

E-commerce operations

Webshop management

Digital commerce

Data quality

Promotions & launches

Operational planning

Cross-functional collaboration

English communication

Tools

Jira

Confluence

Jobbeschreibung

For a long-term transformation project with a client in Vienna, we are looking for an experienced E-Commerce Operations Support Specialist (m/f/d).

The role focuses on ensuring business continuity and providing operational support to the OneShop Squad during an ongoing transformation. You will support daily e-commerce operations across OneShop and the existing legacy webshop, maintain relevant product and campaign data, and help ensure that commercial activities are executed accurately and on time.

You will work closely with business stakeholders and the wider project team to support smooth day-to-day operations, identify operational issues and contribute to the continuous improvement of processes and ways of working.

Conditions

Location: Vienna

Start: ASAP

Duration: 12 months+ with an option for extension

Capacity: 100%

Working model: Hybrid, 2 days per week on site in Vienna

Project language: English

€480 - €520 a day

Your Tasks

• Support the OneShop Squad in day-to-day business operations within OneShop and the legacy webshop


• Maintain and update product, content and campaign-related data across the relevant e-commerce platforms


• Ensure the timely, accurate and reliable execution of operational e-commerce activities


• Provide backup support for team members during vacation, illness and other absences


• Support the planning, coordination and execution of commercial activities, promotions and product launches


• Monitor data quality and identify operational issues that require clarification or resolution


• Support the correction of data inconsistencies and operational errors


• Collaborate closely with business stakeholders to ensure smooth daily e-commerce processes


• Coordinate with internal teams and relevant interfaces to support ongoing operations


• Support operational activities during the transformation from the legacy webshop to OneShop


• Contribute to the continuous improvement of operational processes, workflows and ways of working


• Document operational procedures, recurring tasks and relevant process updates


• Support issue tracking and follow-up on open operational topics


• Help ensure sufficient operational capacity and business continuity within the OneShop Squad

Your Profile

• Several years of professional experience in e-commerce operations, webshop management, digital commerce or a comparable role


• Practical experience in maintaining product, content and campaign-related data


• Experience with e-commerce platforms, content management systems or product information management systems


• Good understanding of operational e-commerce processes


• Experience in supporting promotions, commercial campaigns and product launches


• Strong attention to detail and a high level of accuracy when working with data


• Ability to identify operational issues and coordinate their resolution


• Structured, reliable and independent way of working


• Strong organizational and prioritization skills


• Ability to work effectively in a fast-paced transformation environment


• Strong communication and collaboration skills


• Experience working with business stakeholders and cross-functional teams


• Very good written and spoken English skills

Nice to Have

• Experience in the telecommunications sector


• Experience with webshop transformation or migration projects


• Experience with legacy webshop environments


• Knowledge of OneShop or comparable e-commerce platforms


• Experience with product data, content management or campaign management tools


• Knowledge of Jira, Confluence or comparable collaboration tools
  
• Experience in international project environments


• Basic understanding of data quality management and operational reporting


• German language skills

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.