Director of Luxury Residences — Onsite, 5-Star Resort

Falkensteiner Hotels & Residences Österreich; Wien; On-site; EUR 90,000 - 110,000; Full time

Benefits offered by this job

Attractive compensation package

International working environment

Professional development opportunities

Job summary

Falkensteiner Resorts & Residences is seeking a Director of Residences (m/f/d) to lead residential operations across one of our premium European properties. You will own owner relations, drive guest and resident experiences, and shape the rental program and governing structures in a luxury Branded Residences setting.

The role requires leadership across HOA governance, asset management, and cross-functional collaboration with Resort Operations, Sales, and Marketing.

Qualifications

• Proven leadership in a senior hotel/residences role.
• Experience in branded residences operations and HOA governance.
• Strong commercial and financial management skills, including P&L responsibility.
• Proficiency with PMS/CRM systems and reporting tools.

Responsibilities

• Act as the on-site primary contact for homeowners, residents, and guests.
• Lead residences operations, governance, and service standards.
• Oversee the residential rental program, including agreements, inventory, and revenue generation.
• Coordinate asset management, maintenance, and capital improvement plans.
• Collaborate with other resort departments to ensure exceptional owner experiences.

Skills

Director-level leadership

Owner relations

P&L responsibility

PMS/CRM experience

Stakeholder management

Strategic planning

Tools

PMS

CRM systems

Office Suite

Job description

Falkensteiner Resorts & Residences is seeking a Director of Residences (m/f/d) to lead residential operations across one of our premium European properties. You will own owner relations, drive guest and resident experiences, and shape the rental program and governing structures in a luxury Branded Residences setting.

The role requires leadership across HOA governance, asset management, and cross-functional collaboration with Resort Operations, Sales, and Marketing.