Digital Engineer - Voice Technologies

Technogen, Inc.; Wien; Vor Ort; EUR 60 000 - 80 000; Vollzeit

Zusammenfassung

A leading company in IT services seeks a Digital Engineer to specialize in voice testing and tuning. This long-term contract role involves analyzing voice technologies, executing testing processes, and enhancing voice recognition systems. Ideal candidates are proficient in voice systems and have strong communication skills, ensuring technical concepts are articulated effectively. Experience with Microsoft tools and audio engineering is highly desirable.

Qualifikationen

• Expertise in voice technologies and AI-driven voice solutions.
• Experience in data analysis for voice recognition.
• Must be able to recommend tuning adjustments.

Aufgaben

• Design and automate testing processes for voice channel technologies.
• Review calls and reports to identify tuning areas.
• Implement necessary adjustments to improve recognition.

Kenntnisse

Data analysis

Voice recognition

Audio engineering

Natural Language Processing

Strong communication skills

Tools

Microsoft Speech Studio

Microsoft STT/TTS solutions

AudioCodes portal

Voice testing tools

Jobbeschreibung

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Job Title: Digital Engineer

Duration: Long term Contract

Skills:

Ability to listen to calls, review reports, and analyze data to identify areas in Natural Language Processing (conversational banking) that need to be tuned and update the tuning engine. Individual should have the knowledge and be able to implement changes to the tuning engine after identifying in grammar and out of grammar sets or understanding why the recordings were not transcribed correctly. Would prefer the individual have skills for understanding how AudioCodes and Microsoft TTS/STT communicate with each other and the tools associated with researching unrecognized speech or false positives to then make proper adjustments to the tuning engine.

Top 3-4 must haves are

1) must have in depth knowledge and work experience of how to complete speech tuning in a voice recognition application.

2) must have understanding of what to look for in data analysis and recordings to determine best approach for improved recognition

3) must be an audio engineer or specialist to be able to make the recommendations to vendor on what needs to be tuned

4) Needs to understand how to create custom speech and have working knowledge of Microsoft Speech Studio, Microsoft STT/TTS solutions, and preferably knowledge of AudioCodes portal or tuning process.

A Digital Engineer - Voice Testing designs, executes, and automates testing processes to ensure the quality, reliability, and performance of voice channel technologies and applications

"1. Expertise in voice technologies (e.g., IVR systems, speech recognition, voice assistants, and AI-driven voice solutions)

2. Proficiency with voice testing tools

3. Experience in both manual and automated voice testing, including functionality, performance, and load testing for voice systems

4. Strong communication skills, with the ability to articulate technical concepts to non-technical stakeholders"

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting and Technology, Information and Media

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