Desktop Support Specialist

G-Tech247; Wien; Vor Ort; EUR 40 000 - 60 000; Vollzeit

Zusammenfassung

A prominent company based in Vienna is seeking an IT End User Support Specialist to provide first-level technical support. The ideal candidate will have a strong background in IT support, excellent customer service skills, and proficiency in both German and English. This full-time role offers the chance to work on-site with immediate onboarding for suitable candidates, who must already possess the legal right to work in Austria.

Qualifikationen

• 1-3 years relevant experience in IT support role.
• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation are a plus.
• Strong understanding of networking and troubleshooting.

Aufgaben

• Provide first-level support for hardware and software issues.
• Respond to user queries via phone, email, or in-person.
• Install, configure, and troubleshoot desktops and peripherals.

Kenntnisse

Interpersonal skills

Communication skills

Customer service skills

Technical support skills

Ausbildung

Degree in IT, Computer Science, or related field

Tools

Windows

macOS

Linux

Jobbeschreibung

We Are Hiring | IT End User Support Specialist (L1 Support Technician) | Vienna, Austria (On-site)

We are currently seeking experienced IT End User Support Specialists (Level 1) for a full-time, on-site position based in 1091 Vienna, Austria. This role is ideal for professionals with a strong technical support background and excellent customer service skills.

Location: Vienna or surrounding areas

Start Date: Immediate (ASAP)

Work Type: Full-time (FTE) One-year B2B Freelance contract will be provided

Language Requirement: Fluent German (C1) – mandatory

Eligibility: Valid work permit for Austria is required

Key Responsibilities

• Provide first-level support for hardware, software, and network-related issues
• Respond to user queries via phone, email, or in-person
• Install, configure, and troubleshoot desktops, printers, and peripherals
• Guide users through issue resolution and provide training when needed
• Maintain support documentation and follow ITIL-aligned processes
• Monitor and maintain IT systems' performance and availability

Qualifications

• Degree in IT, Computer Science, or a related field
• 1–3 years of relevant experience in an IT support role
• Proficiency in Windows, macOS, and/or Linux environments
• Solid understanding of networking and troubleshooting fundamentals
• Strong interpersonal and communication skills
• Ability to work independently and as part of a team
• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation are considered an advantage

Monthly Rate: Kindly share your expected salary/monthly rate when applying

If you or someone in your network is looking for a stable FTE opportunity in Vienna with immediate onboarding, we’d be happy to hear from you.

Please reach out via direct message or share your updated CV to [e-mail]

Let’s connect!

**Please note: This position does NOT offer visa sponsorship. Candidates must have the legal right to work in Austria.**

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