Desktop EUC L1

Iron Systems, Inc; Wien; Vor Ort; EUR 30 000 - 45 000; Vollzeit

Zusammenfassung

A leading company is looking for an IT Support Specialist in Wien, Austria, to deliver exceptional onsite and desk-side support services. The role involves troubleshooting PC issues, assisting with mobile devices, and ensuring effective support for data center equipment and peripherals. Candidates should possess relevant technical certifications, strong communication skills, and the ability to work independently in a fast-paced environment.

Qualifikationen

• CompTIA certifications A+ and Network+ completed or in progress.
• Microsoft certifications (MCP, MCITP, MCSE) preferred.
• Experience with Windows 7/10, MACs, and data center equipment.

Aufgaben

• Provide onsite support for PC troubleshooting and incident resolution.
• Assist with mobile device support and end-user data backup.
• Maintain and support data center equipment per client specifications.

Kenntnisse

Customer-facing skills

Proactive thinking

Relationship building

Independent work

Organizational skills

Ausbildung

CompTIA certification (A+, Network+)

Microsoft certifications (MCP, MCITP, MCSE)

Tools

Microsoft SCCM

Jobbeschreibung

Key Responsibilities

• Provide onsite and desk-side support services to end users.
• Troubleshoot PC-related problems under the guidance of CLIENT level 2 or SPOC.
• Complete incidents and requests within SLA in a high-pressure environment.
• Build, configure, and troubleshoot the installation of "Gold" images on customer PCs and laptops, including applications and hardware components.
• Ensure tickets are updated daily.
• Support meeting room environments and video conferencing setups.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones, and Android devices.
• Assist in end-user data backup and restoration during service incidents.
• Provide smart hands support for data center equipment as per SLA in designated locations.
• Assist in troubleshooting data center devices under direction of CLIENT Tech support.
• Replace defective components in data center equipment as advised by CLIENT Tech Support, including removing modules and reconnecting patch cables. Perform daily tape changes for backup routines at specified sites.
• Import/export tapes to/from tape libraries as advised by CLIENT tech support.

Behavioral Skills Required

• Good customer-facing skills and professional presentation.
• Demonstrates independent and proactive thinking.
• Builds effective relationships within the team and across business and Professional Services.
• Adheres to specified standards, conduct, and ethical workplace practices.
• Capable of working independently and taking initiative.
• Organized with the ability to prioritize tasks effectively.

Technical Skills & Experience Required

• Experience using a Call Logging system.
• Good working knowledge of Windows 7/10 and related Office applications.
• Support experience with MACs is advantageous.
• Knowledge of mobile devices, especially Android and iPhone.
• Familiarity with current and legacy hardware platforms, including building, configuring, replacing, and troubleshooting PCs and laptops.
• Familiarity with Microsoft SCCM.
• Ability to replace defective parts as identified by CLIENT.
• Hands-on experience in installing and troubleshooting data center equipment, including rack and stack procedures.
• Excellent communication skills in English and the local language.

Desired Educational Requirements

• Completion of CompTIA certifications such as A+, Network+.
• Completion or near completion of Microsoft certifications such as MCP, MCITP, MCSE.

Note: This job posting is active and available.