Customer Success & Onboarding Manager (m/f/d)

FoodNotify; Wien; Hybrid; EUR 60 000 - 80 000; Vollzeit

Zusammenfassung

A leading company in the SaaS sector focuses on reducing food waste and promoting sustainability. They are seeking a Customer Success & Onboarding Manager to guide customers during onboarding, provide support, and enhance customer satisfaction. The ideal candidate has at least 3 years of relevant experience and excellent communication skills in both German and English.

Leistungen

Flexible work options

Opportunities for growth

Contributing to a mission of sustainability

Qualifikationen

• At least 3 years of experience as a Customer Success or Key Account Manager.
• Excellent German and English skills, additional languages are a plus.
• Strong grasp of digital tools and IT processes.

Aufgaben

• Be the first point of contact for new customers during onboarding.
• Conduct online training sessions to introduce customers to our platform.
• Manage and maintain support center, including creating help articles.

Kenntnisse

Communication

Analytical Thinking

Technical Understanding

Proactivity

Ausbildung

Higher education with diploma (Matura) or completed university degree

Jobbeschreibung

Customer Success & Onboarding Manager (m/f/d)

Customer Success & Onboarding Manager (m/f/d)

4 days ago Be among the first 25 applicants

Do you enjoy helping customers succeed, solving challenges, and working with innovative technology? If so, we’re looking for someone like you!

At FoodNotify, we’re one of Europe’s fastest-growing SaaS companies, on a mission to reduce food waste and promote sustainability by creating transparency across the food supply chain.

Your Responsibilities

• Be the first point of contact for new customers and support them during system setup and onboarding
• Conduct online training sessions to introduce customers to our platform
• Provide phone and ticket-based support for existing customers
• Act as a key link between Inbound Sales, customers, and suppliers
• Manage and maintain our support center, including creating help articles

Your Profile

• At least 3 years of experience as a Customer Success or Key Account Manager, ideally in a SaaS, startup, or scale-up environment
• Higher education with a diploma (Matura) or a completed university degree
• Excellent German and English skills, additional languages are a plus
• Logical and analytical thinking with the ability to quickly understand complex topics
• Technical understanding and a strong grasp of digital tools and IT processes
• Structured, proactive approach with a hands-on mentality
• Strong communication skills and a confident presence in customer interactions

What We Offer

• A company with purpose: You’ll be contributing to a mission that’s making a tangible difference in reducing food waste and improving sustainability in the food industry.
• A dynamic team in a fast-growing company
• Flexible work options – hybrid
• Opportunities for growth – professional development and career progression
• Competitive salary – starting at €2,300 gross/month (full-time), with a willingness to pay more based on qualifications

Are you ready for a new challenge? Apply now and become part of our mission!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  IT Services and IT Consulting

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