Customer Success Manager

OpenBet; Lienz; Hybrid; EUR 60 000 - 80 000; Vollzeit

Zusammenfassung

A leading gaming and betting firm in Lienz, Tyrol, is seeking a Customer Success Manager to enhance client relationships and ensure compliance within their RegTech platform. The ideal candidate has experience in SaaS and B2B customer success, excellent SQL skills, and knowledge of Responsible Gambling and AML regulations. This role offers a dynamic work environment and flexible working arrangements.

Leistungen

Attractive benefits

Flexible working arrangements

Collaborative office environment

Qualifikationen

• Experience in SaaS and B2B customer success, preferably in gambling or regulated industries.
• Strong SQL skills; comfortable with client engagement and relationship management.
• Knowledge of Responsible Gambling, AML, and regulatory considerations.

Aufgaben

• Build and maintain strategic partnerships with global clients.
• Guide customers through onboarding to renewal, ensuring compliance.
• Engage with clients at operational and executive levels.

Kenntnisse

SaaS and B2B customer success

SQL

Client engagement

Responsible Gambling knowledge

AML knowledge

Technical fluency with APIs

Tools

CRMs

Reporting tools

Jobbeschreibung

Overview

Global Talent Acquisition Leader | Passionate about People and Talent Strategy

OpenBet is a global leader in betting and gaming entertainment. We power iconic events and pioneering products, with a team of 1,200+ experts across 14 countries. Neccton, an OpenBet brand, is a renowned software company for Responsible Gaming, Anti-Money Laundering and Fraud Detection, based in Austria with more than 15 years in the gambling sector.

The Goal

We’re looking for a Customer Success Manager (CSM) to build long-term partnerships with global clients at the intersection of technology, compliance, and player protection. This is more than support—it's a strategic role helping enterprise customers navigate regulatory environments while driving adoption, retention, and growth of our RegTech platform. From onboarding through renewals, you’ll be the trusted advisor ensuring clients maximise value, stay compliant, and deliver safer, more responsible gambling experiences.

The Player

You bring proven experience in SaaS and B2B customer success, ideally in gambling or another regulated sector. You are skilled in SQL and confident with client engagement, excelling at managing relationships across both operational and executive levels. You’re proactive, adaptable across time zones, and have a solid grasp of compliance topics like Responsible Gambling and AML. Technical fluency with APIs, CRMs, or reporting tools is a plus. Above all, you’re client-first and thrive on building partnerships that last.

Responsibilities

• Build and maintain strategic partnerships with global clients, ensuring value realization and ongoing adoption of the RegTech platform.
• Guide customers through onboarding to renewal, ensuring compliance and safer gambling experiences.
• Engage with clients at operational and executive levels, coordinating across cross-functional teams.
• Monitor health metrics, risk indicators, and renewal pipelines; drive retention and growth initiatives.

Qualifications

• Experience in SaaS and B2B customer success, preferably in gambling or regulated industries.
• Strong SQL skills; comfortable with client engagement and relationship management.
• Knowledge of Responsible Gambling, AML, and regulatory considerations.
• Technical fluency with APIs, CRMs, or reporting tools is a plus.
• Client-first mindset with ability to work across time zones.

What’s the Score?

Why OpenBet?

• The Playground: A team of innovators reshaping the future of betting and gaming.
• The Mission: A mission-driven org committed to transforming how the world plays.
• The Impact: Make a real impact on the world stage.
• The Culture: Creativity, collaboration, and curiosity where every idea is valued.
• The Future: Join us in building the future of betting and gaming.

What we can offer YOU

• Attractive benefits, an open and supportive environment, and a modern workplace.
• Modern Work Environment with the latest technologies and a motivated team.
• Opportunity to interact with global teams as the business develops and grows.
• Clear development pathways to progress your career.
• Flexible working arrangements with guidance and development support.
• Collaborative office environment with in-office days.

At OpenBet, we celebrate diversity and are committed to an inclusive environment where every voice is valued. We strive to reflect a diverse workforce and welcome applicants from all backgrounds and identities.

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