Customer Service Officer - Events

Certis; Au am Leithaberge; Vor Ort; EUR 40 000 - 60 000; Vollzeit

Zusammenfassung

Join a forward-thinking company that values customer service and community engagement! As a Customer Service Officer, you will be the first point of contact at various events, ensuring patrons have a seamless experience. Your role will involve checking tickets, providing directions, and addressing customer inquiries in a friendly and professional manner. The company fosters a supportive workplace culture, emphasizing growth, diversity, and employee well-being. If you are passionate about delivering exceptional service and thrive in dynamic environments, this opportunity is perfect for you!

Leistungen

Friendly and inclusive environment

Growth and development support

Discount program at over 400 retailers

Well-being program

Employee Assistance Program (EAP)

Cultural diversity support

State-of-the-art learning management system

Qualifikationen

• Prior customer service experience is essential.
• Excellent verbal and written communication skills required.

Aufgaben

• Liaising with the public and providing information.
• Checking tickets and directing patrons to their seats.

Kenntnisse

Customer Service Experience

Interpersonal Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Active Listening

Conflict Resolution

Jobbeschreibung

SNP Security provides Security Services at a number of Events across the A.C.T. such as Manuka Oval, GIO Stadium and Floriade for example.

Customer Service Officers are a first point of contact and are responsible for checking tickets, directing patrons to seats, providing event information and attending to customer inquiries.

Workplace Health & Safety

• Take reasonable care for your own health and safety and the health and safety of other people in the workplace.
• Comply with health and safety policies and procedures, including the investigation and reporting of hazards and incidents to your manager.
• Comply with any reasonable instruction related to health and safety.
• Do not interfere with or misuse anything provided in the interest of health and safety.
• Understand and reinforce the requirements of WHS to keep our people safe.
• Meet company WHS requirements.

Key Responsibilities

• Liaising with the public - providing information of directions, answering questions.
• Provide accurate, valid and complete information.

Minimum Requirements

• Prior customer service experience is essential.
• Excellent interpersonal and communication skills, both verbal and written, including active listening, conflict resolution and report writing.
• Ability to prioritise competing priorities.
• Ability to work autonomously and/or as part of a team as required.
• Able to solve issues quickly and efficiently.
• A high level of organisational skills.
• Maintain a positive, empathetic and professional attitude toward customers at all times.

Benefits & Culture

• Friendly and inclusive environment.
• Growth and development are supported and promoted.
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide.
• A well-being program that provides advice about mental, physical, and financial well-being.
• An Employee Assistance Program (EAP) that is available to employees and their families.
• Cultural diversity is valued and supported.
• Emphasis on learning and development, where a state-of-the-art LMS is available to all employees.

Diversity Statement

Certis Security Australia promotes diversity in the workplace through our Diversity Inclusion initiative and via our Indigenous partnership with Corroboree Security. We encourage women, Aboriginal and Torres Strait Islander peoples to apply for this role.

Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.

Certis Security Australia Master License