Customer Service German Speaker w/Relocation package

BLEDAK; Wien; Vor Ort; EUR 40 000 - 60 000; Vollzeit

Zusammenfassung

A leading technology company is seeking a Customer Support German Speaker with a relocation package. This role involves providing top-notch customer service to German-speaking clients, managing reservations and inquiries while contributing positively to customer experiences. Enjoy additional bonuses and allowances while working in a collaborative team environmen.

Leistungen

Meal Allowance

Transport Allowance

Health Insurance

Relocation Support

Qualifikationen

• Experience in Customer Service or Sales Support preferred.
• Tech-savvy and comfortable with troubleshooting digital tools.
• Resilient and calm under pressure.

Aufgaben

• Support customers with sales-related inquiries and troubleshooting.
• Communicate across multiple channels: phone, email, chat.
• Handle escalations with empathy and manage customer interactions.

Kenntnisse

Fluency in German

Fluency in English

Communication

Multitasking

Troubleshooting

Proactive Attitude

Jobbeschreibung

Customer Service German Speaker w/Relocation Package

Join us for the Customer Service German Speaker w/Relocation Package role at BLEDAK.

Job Title: Customer Support German Speaker with Relocation Package

Department: Sales

Company: Leading Technology Company

Location: Portugal or Porto

Contract Type: CDD 6 months (with possibility of renewal)

Work Model: On-site

Work Schedule: Monday to Friday, including bank holidays, between 08:00 and 20:00 (rotational shifts); Saturday and Sunday: 8:00-17:00 (rotational shifts)

Days Off: 2 days off per week

Salary & Compensation:

• Welcome Bonus: 3000 euro
• Base Salary: 1,100 euro per 14 months
• Performance Bonus: 135 euro per 12 months
• Complexity Bonus: 120 euro per 11 months
• Position Bonus (Braga only): 20 euro per 12 months

Allowances & Benefits:

• Meal Allowance: 7.23 euro per working day
• Transport Allowance: 20 euro per month
• Health Insurance: Coverage from Day 1 (monthly contribution required), free after 6 months
• Relocation Support: Provided for eligible candidates relocating within Portugal

Your Role: As a Sales Support Specialist, you'll be the first point of contact for German-speaking customers. You'll handle inquiries, manage reservations, resolve technical issues, and ensure every interaction aligns with the company's high standards of service and professionalism.

What You'll Do:

• Support customers with sales-related inquiries, product information, and troubleshooting
• Communicate across multiple channels: phone, email, chat, and social media
• Tailor communication to reflect brand tone and customer needs
• Handle escalations with empathy and a customer-first mindset
• Log and manage all customer interactions with attention to detail

Who You Are:

• Fluent in German and English (spoken and written)
• Experience in Customer Service or Sales Support (preferred)
• Tech-savvy and comfortable with troubleshooting digital tools
• Skilled in communication and multitasking
• Resilient and calm under pressure, with a proactive attitude

Work remotely with a top technology brand while helping customers make informed decisions and enjoy a smooth experience. Be part of a collaborative and forward-thinking team. Apply now and grow your career with us!