Customer Service Engineer - Refrigeration (m/w/d)

PerkinElmer; Lavamünd; Vor Ort; EUR 70.156 - 97.139; Vollzeit

Zusammenfassung

PerkinElmer is seeking a Customer Service Engineer - Refrigeration (m/w/d) to perform maintenance and repair on CTUs and related equipment in a GxP regulated environment at customer sites in Switzerland. You will diagnose, calibrate, and repair freezers, refrigerators, incubators, and climatic chambers, while documenting activities in CCMS/SMMS per ALCOA+.

Responsibilities include providing timely repairs, maintaining high customer service, and supporting the CSE team on site.

Qualifikationen

• Experience as Refrigeration/Cooling Appliances Repair Technician.
• Business proficiency in English and German.
• Must possess and maintain a valid driver’s license.

Aufgaben

• Provide timely, knowledgeable, and quality repairs of Customers’ appliances.
• Maintain high-quality Customer service and care.
• Look for ways to improve business performance and enhance the Customer experience.
• Communicate benefits of the Value-Added Services Process to the Customer.
• Author maintenance & calibration protocols in line with pertinent standards (ISO, USP, …).
• Integrate and support the Customer Service Engineers (CSE) team on site, performing frontline assistance, maintenance and qualification of simple devices, such as thermometers, heat blocks, analytical balances, refrigerated centrifuges, etc.

Kenntnisse

Refrigeration appliances repair

English proficiency

German proficiency

Driver's license

Ausbildung

Swiss Federal Certificate of Capacity as Installer-Electrician

Jobbeschreibung

Job Title

Customer Service Engineer - Refrigeration (m/w/d)

Location

MSD (Switzerland) - Customer Site

Job Description

Will perform all maintenance and repair activities primarily on our Customers’ Controlled Temperature Units (CTU), intended as Freezers (down to -80°C), Refrigerators (-5°C), Incubators, Climatic Chambers, etc. All activities will be performed in a GxP regulated environment and might require access to EHS regulated areas (e.g. ATEX, work at height, potent compound, …). Activity types: temperature mapping and support to qualification, maintenance and calibration, diagnose, test, and repair, cleaning and decontamination, Customer’s material handling, GxP record of performed activities in Customer’s CCMS/SMMS systems in line with ALCOA+ principles.

Responsibilities

• Provide timely, knowledgeable, and quality repairs of Customers’ appliances
• Maintain high-quality Customer service and care
• Look for ways to improve business performance and enhance the Customer experience
• Communicate benefits of the Value-Added Services Process to the Customer
• Author maintenance & calibration protocols in line with pertinent standards (ISO, USP, …)
• Integrate and support the Customer Service Engineers (CSE) team on site, performing frontline assistance, maintenance and qualification of simple devices, such as thermometers, heat blocks, analytical balances, refrigerated centrifuges, etc.

Requirements

• Proven work experience as a Refrigeration/Cooling Appliances Repair Service Technician or similar role
• Valid authorization to work with refrigerants in industrial applications (Swiss VFB-K Art. 1 Abs. 1 Bst. B or equivalent)
• Swiss Federal Certificate of Capacity as an Installer‑Electrician or Eligibility for or possession of specific limited installation licenses under Articles 13, 14, or 15 of the Low‑Voltage Electrical Installations Ordinance (OIBT/NIV)
• Previous experience in a GxP environment is considered a preference
• Business proficiency in English and German (any other language would be appreciated)
• Must possess and maintain a valid driver’s license