Customer Journey Engineer - Global Access Platforms

SKIDATA; Klagenfurt am Wörthersee; Vor Ort; EUR 40 000 - 60 000; Vollzeit

Zusammenfassung

SKIDATA is seeking a Customer Journey Engineer to enhance user experiences on their platforms. This role focuses on harmonizing customer flows across various digital touchpoints and requires a strategic mindset to translate ideas into actionable journeys. The ideal candidate will thrive in a collaborative environment and contribute to shaping access solutions used worldwide.

Leistungen

Flexible work arrangements

Meal allowance

Job Bike Leasing Program

Transport subsidy for Job Ticket

Culturally diverse team

Qualifikationen

• Experience in UX Design or Customer Journey Mapping in a digital product environment.
• Fluency in English is required.
• Ability to translate needs into solutions.

Aufgaben

• Work closely with business leads to develop customer journeys.
• Guide implementation involving developers and testers.
• Harmonize user experiences across different portals.

Kenntnisse

User-focused mindset

Excellent communication

Customer journey mapping

Digital experience

Collaboration

Jobbeschreibung

Are you ready to shape how millions of users experience access to mobility and services worldwide? At SKIDATA , we're reimagining the customer journey across multiple digital touchpoints. We’re looking for a Customer Journey Engineer to bring clarity, consistency, and impact to our platform experiences – from concept to implementation. If you’re passionate about user-centric design, fluent in agile collaboration, and ready to drive harmonized customer flows across global markets, this is your opportunity to lead real change.

What You’ll Do

• Translate Vision into Action: Work closely with our Business Lead to turn ideas into tangible user journeys and interface concepts.
• Design for Consistency: Harmonize the experience across five distinct portals and customer-facing websites (B2B, B2C, pay-later, and more).
• Guide Implementation: Collaborate directly with developers and testers to explain and oversee how experiences should be built and structured.
• Enable the Team: Help engineers and developers internalize customer-centric thinking and modern user experience practices.
• Bridge Strategy and Execution: Be the go-to person for structuring digital flows and ensuring global coherence in product usage.
• Work Globally, Stay Local: Communicate directly with international subsidiaries and stakeholders to align regional and global requirements.
  
  

What You Bring

• Experience in UX Design, Concept Engineering, or Customer Journey Mapping, ideally in a digital product environment.
• Bonus points if you have experience with e-commerce platforms, shopping cart systems, or payment processing solutions.
• A strategic, user-focused mindset with strong understanding of digital journeys, accessibility, and simplification of complex processes.
• Excellent communication skills – you translate needs into solutions and align multiple teams around them.
• Fluency in English – it's our team’s working language.
• A collaborative, resilient personality – you're proactive, flexible, and comfortable in a diverse, informal team culture.
  
  

You’ll play a key part in simplifying the complexity of a platform used by entire cities around the world, bringing cohesion to fragmented systems and shaping how people interact with SKIDATA solutions globally.

What You Can Expect

Work with Purpose

Simplify global systems, influence customer journeys across continents, and make a visible difference in users’ everyday lives.

Enjoy Flexibility Work Arrangements

Achieve a better work-life balance with our flexible hybrid work model and adaptable schedules.

Take Advantage Of Great Benefits

Benefit from a meal allowance through a convenient digital app. Join our Job Bike Leasing Program to support a healthier lifestyle and make use of electric vehicle charging stations in our parking area.

Get Support with Commuting

Receive a transport subsidy for your Job Ticket, making your daily commute more affordable.

Collaborate Internationally

Join a culturally diverse team (5 nationalities and counting!) where everyone brings something unique to the table.

Create Real-World Impact

Your ideas will influence platforms used by entire cities—like a town of 150,000 residents in Sweden—and users all over the world.

We offer a competitive salary based on your qualifications and professional experience. The minimum salary for this position according to the collective agreement is EUR 2.471,00 gross per month on a full-time basis. Of course, your actual salary will be adjusted in line with the market based on your qualifications.

Your Personal Contact:

Tassiane Santos da Fonseca

Talent Acquisition Coordinator

[e] [e-mail]

Innovative solutions at the cutting edge, a dynamic and forward-thinking work environment, and diverse opportunities – welcome to the world of SKIDATA. Join our strong, international team now and help shape the future of modern access solutions with your creativity and expertise. When you join our SKIDATA team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 62,000 colleagues in more than 70 different countries.

#SKIDATA