Customer Experience Manager - Retail ANZ

at; Österreich; Hybrid; EUR 70 000 - 90 000; Vollzeit

Zusammenfassung

A leading global food company in Austria is seeking a Customer Experience Manager to enhance collaboration with retail partners in Australia and New Zealand. This key leadership role focuses on inventory management, forecasting accuracy, and driving customer satisfaction. Ideal candidates should have strong leadership skills, a degree in a related field, and experience in supply chain management. Flexible working arrangements and opportunities for professional development are offered.

Leistungen

Flexible working arrangements

Health and Wellbeing programs

Leadership Development Programs

Employee Reward and Recognition Program

Bonus incentives

Culinary cooking sessions

Income Protection Insurance

Opportunity to purchase additional annual leave

Qualifikationen

• Proven experience in a senior supply chain, customer experience, or inventory management role.
• Strong leadership experience managing high-performing teams.
• Experience working with customer forecasting and inventory systems.

Aufgaben

• Act as the key liaison between Simplot and retail partners' replenishment teams.
• Lead and develop the Vendor Replenishment Planner (VRP) team.
• Drive collaborative planning processes with retail partners.

Kenntnisse

Strong leadership skills

Excellent communication

Analytical mindset

Ability to manage cross-functional priorities

Ausbildung

Bachelor's degree in Business, Supply Chain, or a related field

Jobbeschreibung

Customer Experience Manager - Retail ANZ

In Australia, the J.R. Simplot Company's core operations are food manufacturing and agriculture, encompassing potato, vegetable, seafood and sauce operations. We supply a wide range of frozen, shelf-stable and chilled products to major retail and foodservice customers in Australia and New Zealand. The Simplot Global Food business includes 17 food manufacturing and processing sites, serving retail and foodservice customers in 37 countries, with 8,000 people across North America, Latin America and Asia Pacific. Globally, the J.R. Simplot Company employs 15,000 people, driving innovation and excellence across diverse industries.

Within the Australian market, we are a leading provider of quality, nourishing and sustainable food, focussed on creating meals that maximises value from the best Australian-grown produce and global seafood. Our iconic brands have been an integral part of Aussie life for generations, and include Leggo's, Birds Eye, Edgell, John West and Chiko.

At Simplot, we are fuelled by our purpose: We Contribute to Feeding Our World. We imagine a better future and set goals to reach it. We are committed to working as one Simplot and are guided by our shared values:

• Respect for Resources
• Spirit of Innovation
• Passion for People

We embrace diversity, equity, and inclusion. We care about creating an environment that promotes safety and wellbeing and where our people feel supported, respected and empowered. We do not tolerate any form of discrimination and are committed to providing equal opportunities for all our team members.

Simplot is passionate about cultivating a future where good ideas and inspiring possibilities have the chance to grow. We want our team members to build exciting and fulfilling careers with us and offer professional and personal growth opportunities.

In Australia, the J.R. Simplot Company's core operations are food manufacturing and agriculture, encompassing potato, vegetable, seafood and sauce operations. We supply a wide range of frozen, shelf-stable and chilled products to major retail and foodservice customers in Australia and New Zealand. The Simplot Global Food business includes 17 food manufacturing and processing sites, serving retail and foodservice customers in 37 countries, with 8,000 people across North America, Latin America and Asia Pacific. Globally, the J.R. Simplot Company employs 15,000 people, driving innovation and excellence across diverse industries.

Within the Australian market, we are a leading provider of quality, nourishing and sustainable food, focussed on creating meals that maximises value from the best Australian-grown produce and global seafood. Our iconic brands have been an integral part of Aussie life for generations, and include Leggo's, Birds Eye, Edgell, John West and Chiko.

Culture & Benefits

At Simplot, we are fuelled by our purpose: We Contribute to Feeding Our World. We imagine a better future and set goals to reach it. We are committed to working as one Simplot and are guided by our shared values:

• Respect for Resources
• Spirit of Innovation
• Passion for People

We embrace diversity, equity, and inclusion. We care about creating an environment that promotes safety and wellbeing and where our people feel supported, respected and empowered. We do not tolerate any form of discrimination and are committed to providing equal opportunities for all our team members.

Simplot is passionate about cultivating a future where good ideas and inspiring possibilities have the chance to grow. We want our team members to build exciting and fulfilling careers with us and offer professional and personal growth opportunities.

The Perks

• Flexible working arrangements and a variety of engaging Health and Wellbeing programs
• Diverse Leadership Development Programs and Professional Development Support
• Employee Reward and Recognition Program
• Bonus incentives and discounted Health Insurance
• Sensory Club Program - Enjoy and taste our new product launches and access to our Culinary cooking sessions
• Novated Car Leasing Agreements
• Income Protection Insurance
• Opportunity to purchase additional annual leave

Simplot values the creativity and meaningful relationships that grow through face-to-face connection while also recognising the importance of flexibility for our team members. Our hybrid work environment includes four days in the office, with Wednesdays as our dedicated ‘Connect Day' bringing everyone together to strengthen our successful culture of innovation and collaboration.

About our role

We currently have an opportunity for a Customer Experience Manager Retail ANZ to join our team at Simplot. Based at our Chifley Park office in Mentone, this permanent full-time role is a key leadership position within our Supply Chain and Customer Fulfilment function.

As the primary point of contact for replenishment and inventory management partners at our key retail customers across Australia and New Zealand, you'll play a pivotal role in strengthening collaboration, communication, and operational excellence. You'll work closely with both internal teams and external partners to drive forecasting accuracy, inventory efficiency, and customer satisfaction.

This role also leads our Vendor Replenishment Planner (VRP) team, providing strategic direction and building capability to support our planning cycles and customer partnerships.

What will you do

• Act as the key liaison between Simplot and our retail partners' replenishment and inventory management teams across AU & NZ
• Lead and develop the VRP team to deliver high-quality support and insights across all customer accounts
• Drive best-in-class collaborative planning processes with our retail partners, integrating customer data into internal planning cycles (ITP & IBP)
• Influence internal and external stakeholders to align on replenishment and inventory strategies that maximise on-shelf availability while minimising excess stock
• Provide proactive communication and visibility of inventory movements, forecast impacts, and supply chain risks
• Support business growth by identifying and implementing forecasting and order management improvements within customer systems
• Deliver actionable insights through both quantitative and qualitative data analysis
• Ensure customer service targets are met at warehouse levels, with minimal out-of-stocks at distribution centres
• Collaborate cross-functionally with Supply, Demand Planning, and Commercial teams to drive operational efficiencies
• Represent Simplot independently at customer sites, building strong, trusted relationships

About you

• Bachelor's degree in Business, Supply Chain, or a related field preferred (equivalent experience also considered)
• Proven experience in a senior supply chain, customer experience, or inventory management role, ideally within FMCG or retail
• Strong leadership skills with experience managing and developing high-performing teams
• Demonstrated ability to build and maintain collaborative relationships with both internal and external stakeholders
• Excellent communication and influencing skills, with the ability to manage complex conversations and align cross-functional priorities
• Strong analytical mindset with the ability to translate data into insights and actions
• Experience working with customer forecasting and inventory systems
• A proactive, solutions-focused approach with a passion for continuous improvement

If this sounds like you, then please apply online now.

Applications close Friday 15th August 2025. Simplot reserves the right to commence recruitment activity prior to closing date.

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#Li-Hybrid

Simplot is an equal opportunity employer and encourage Aboriginal and Torres Strait Islander people to apply. If you feel you would be a great addition to our team please apply online today, we would love to hear from you. If you require technical assistance, please email us at [e-mail]

Unlock job insights

Salary match Number of applicants Skills match

Manufacturing, Transport & Logistics 1,001-5,000 employees

Simplot is in the business of Bringing Earth’s Resources to Life, enabling us to deliver on our company purpose of Contributing to Feeding Our World. We do this by providing quality, sustainable and nourishing food to meet customers’ ever-changing needs in Australia, New Zealand and chosen growth markets.

In Australia we are a uniquely diverse agricultural and food manufacturing business that includes Potato, Vegetable, Seafood and Sauces manufacturing operations that supply frozen, shelf-stable and chilled products to retail and foodservice customers.

Simplot is the name behind some of Australia’s favourite food brands. These include Birds Eye, Edgell, Leggo’s, Chiko, I&J and John West.

Simplot is in the business of Bringing Earth’s Resources to Life, enabling us to deliver on our company purpose of Contributing to Feeding Our World. We do this by providing quality, sustainable and nourishing food to meet customers’ ever-changing needs in Australia, New Zealand and chosen growth markets.

In Australia we are a uniquely diverse agricultural and food manufacturing business that includes Potato, Vegetable, Seafood and Sauces manufacturing operations that supply frozen, shelf-stable and chilled products to retail and foodservice customers.

Simplot is the name behind some of Australia’s favourite food brands. These include Birds Eye, Edgell, Leggo’s, Chiko, I&J and John West.

What can I earn as a Customer Experience Manager