Customer Experience Expert

Papyrus Software USA; Brunn am Gebirge; Vor Ort; EUR 52.000 - 76.000; Vollzeit

Zusammenfassung

Papyrus Software USA is seeking a Customer Success Expert in Austria (Brunn am Gebirge, Niederösterreich) to be the central point of contact for our major customers, ensuring they derive maximum value from the Papyrus Platform and related services. You will manage software and service orders, invoicing, and maintenance, coordinating with internal teams for smooth operations.

You will grow into a Team Leader role with full ownership of customer relationships and opportunities to expand business

Qualifikationen

• Minimum 3 years of IT or software industry experience.
• Fluency in German and English is mandatory.
• Excellent communication skills focused on building lasting customer relationships.
• High integrity and a strong sense of responsibility.

Aufgaben

• Proactively build strong customer relationships, acting as the first point of contact for all inquiries, orders, and invoices. You ensure a first-class customer experience while keeping our CRM up to date.
• Organize and moderate regular Business Review Meetings.
• Drive the consultative Up-Sell and Cross-Sell process.
• Focus on building long‑term customer relationships and ensuring they derive the maximum benefit from our software solutions and services.
• Manage the entire financial cycle, from order to invoicing for software and services, ensuring timely payments and creating important reports for management.
• Collaborate with internal teams to efficiently resolve customer issues and optimize workflows.

Kenntnisse

German language

English language

Client relationship management

Communication skills

Integrity

IT/software industry experience

Jobbeschreibung

Customer Success Expert.

We are a global provider of enterprise software solutions with a passion for sustainability. We are proud to provide our major customers with the Papyrus Platform for their most exciting customer engagement and omnichannel communication projects in Europe and internationally. www.isis-papyrus.com.

Are you ready to take on a key role in the success of our customers?: We are looking for a highly motivated individual with experience in business software to join our team. In this dynamic position, you will be the central point of contact for our customers, fostering close relationships and ensuring they get the most out of our solutions.

You are responsible for the entire customer experience, handling everything from software and service orders to invoicing and maintenance. As a trusted advisor and in collaboration with internal teams, you provide exceptional service and unlock new business opportunities.

Growth Opportunities

We are looking for a motivated professional with a clear goal of becoming a Team Leader. In this position, you will take on expanded responsibilities, including full ownership of customer relationships.

Key Responsibilities

• Proactively build strong customer relationships, acting as the first point of contact for all inquiries, orders, and invoices. You ensure a first-class customer experience while keeping our CRM up to date.
• Organize and moderate regular Business Review Meetings.
• Drive the consultative Up-Sell and Cross-Sell process.
• Focus on building long‑term customer relationships and ensuring they derive the maximum benefit from our software solutions and services.
• Manage the entire financial cycle, from order to invoicing for software and services, ensuring timely payments and creating important reports for management.
• Collaborate with internal teams to efficiently resolve customer issues and optimize workflows.

Skills and Qualifications

• Experience: A minimum of 3 years of experience in the IT or software industry.
• Fluency in German and English is mandatory.
• Communication: Exceptional communication skills with a focus on building lasting customer relationships.
• Integrity: A high degree of integrity and a strong sense of responsibility.