Customer Engagement & Retention Intern

Journi; Wien; Hybrid; EUR 14.000 - 17.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

MacBook provided

Vienna public transport card covered

Daily lunches in in-house eatery

German lessons in-house

Zusammenfassung

Journi is inviting applications for a 12-month CRM internship in Vienna. You will help engage customers through lifecycle and sales campaigns, building and testing CRM campaigns across email, push, and in-app messaging.

You’ll work with experienced CRM managers, set up templates and segments, run A/B tests, and support copywriting and translations for international campaigns. Flexible hours (24–38.5 hours/week) with full-time hours during peak October–November, and visa sponsorship not available.

Qualifikationen

• Excellent written and spoken English (C2).
• Strong attention to detail and structured working approach.
• Basic understanding of segmentation logic or lifecycle marketing concepts.
• Passion for digital channel marketing, content generation, and personalization in a B2C app environment.
• Comfortable working with data and reporting tools and presenting impact results.
• Proactive, curious mindset with eagerness to learn by doing.
• Team player with good communication and organizational skills.
• EU work permit for Austria and basis in Vienna or willingness to relocate.

Aufgaben

• Build, QA, and deploy CRM campaigns across email, push, and in-app messaging.
• Set up templates, segment audiences, and check links and translations before every launch.
• Set up A/B tests, performance reporting, and documentation.
• Collaborate with designers and Influencer Marketing to apply assets in campaigns.
• Support copywriting and translation efforts for international campaigns.
• Track competitor CRM activity and generate ideas for our own campaigns.

Kenntnisse

English (C2)

Attention to detail

Self-organization

Lifecycle marketing

Data & reporting

Communication

Team player

EU work permit

Relocation to Vienna

Ausbildung

Student or recent graduate

Jobbeschreibung

We love the magic of memory keeping At Journi, we’re on a mission to build the world’s most-downloaded printing app.

We love the magic of memory keeping At Journi, we’re on a mission to build the world’s most-downloaded printing app. With over 10 million users worldwide, we help people turn their favorite moments into beautifully designed Photo Books and Prints. Our smart AI makes the process fast, simple, and joyful, so our users can spend less time editing and more time reliving their best stories.

About the internship

Join our CRM team and help engage and develop our customers of the world’s leading printing app through lifecycle and sales campaigns. As an intern, you'll work hands-on on building our lifecycle and sales campaigns - setting them up, testing them, and making sure everything is correct before it reaches millions of our users. You'll work alongside experienced CRM managers who'll teach you the strategy behind what you're building.

Please note: The internship duration is 12 months. This position offers flexible hours (24 to 38.5 hours/week), except during our peak selling season in October and November, where full-time hours (38.5/week) are required. Outside of these months, part-time hours are possible again.

This role is open to students, recent graduates, or anyone looking to grow their marketing skills in a campaigning environment. We are unable to sponsor visas for this internship. Candidates must already have a valid EU work permit and be based in Vienna. 24 hours per week is the minimum weekly working hours for this internship. If you are on a student visa, you can only do 20 hours per week, which is not possible.

What you'll do

• Build, QA, and deploy CRM campaigns across email, push, and in-app messaging
• Set up templates, segment audiences, and check links and translations before every launch
• Set up A/B tests, performance reporting, and documentation
• Work with graphic designers and the Influencer Marketing team to brainstorm and apply new assets in campaigns
• Support copywriting and translation efforts for our international campaigns
• Track competitor CRM activity and turn it into fresh ideas for our own campaigns

Your bag of tricks

• Excellent written and spoken English (C2 level)
• Strong attention to detail, structured working approach, and ability to self-organize and prioritize tasks in a fast-paced environment
• Basic understanding of segmentation logic or lifecycle marketing concepts
• Passion for digital channel marketing, content generation, and personalization in a B2C app environment
• Comfortable working with data and reporting tools and presenting impact results
• A proactive, curious mindset, with high eagerness to learn by doing
• Team player with good communication and organizational skills
• You have the right to work in the EU/Austria and are based in Vienna or open to relocating

Nice-to-haves

• Some experience with consumer apps and/or e-commerce environments
• Basic understanding of marketing campaigns on digital channels, including embedded/in-product messaging (in-app banners, behavioral shop personalization, dynamic content)
• Basic understanding of A/B testing
• German language (C1 level or higher) and other European languages are a plus

What We Offer

• A monthly gross salary of € 1,410.00, based on full-time hours.

Plus, a Bunch Of Awesome Social Benefits, Such As

• Work your way: enjoy a hybrid working model with 40% home office days and flexible hours (core hours: 10am-4pm Mo-Th; and 10am-2pm Fri)
• Daily fuel: breakfast, Italian-style coffee, tea, and fresh daily lunches in our in-house eatery, with options for most dietary preferences
• Go places: we cover your Vienna public transport card for the duration of your internship (€38.42/month)
• Mac your life easier: with a company MacBook, also available for personal use
• Boost your German: weekly in-house lessons in small groups
• Special treatment: enjoy a premium membership on all Journi products
• and more!

About Us

Everyone is welcome at Journi

No matter your background, identity, or story, if you’re exceptional at what you do, there’s a place for you here. We believe that an inclusive team is a stronger team, and we want everyone to feel respected and understood from the moment they join us.

Turning digital memories into something you can hold

Our goal is simple: to make it effortless for you to preserve the memories you cherish. By combining smart technology with a love for design, we turn "photo chaos" into high-quality keepsakes in seconds. You capture the moments; we help you keep them forever.

A global team with heart

More than 10 million people around the world already use Journi to create their Photo Books, and we’re just getting started. We’re a global team of 100+ people united in Vienna, thinking big and building with care. We work hard, but we never take ourselves too seriously. We keep things informal, friendly, and always on our users' side.