Corporate Hospitality Operations Manager at CBUS Super Stadium

at; Österreich; Vor Ort; EUR 50 000 - 70 000; Vollzeit

Zusammenfassung

A leading event catering company is seeking an experienced Corporate Hospitality Operations Manager to oversee event planning and execution at a major stadium. The role requires management of a casual operations team and maintaining high standards of service quality. Ideal candidates have proven experience in corporate hospitality, exceptional organizational skills, and leadership abilities. This position offers a dynamic work environment focused on delivering memorable events.

Leistungen

Flexible work environment

Work-life balance

Qualifikationen

• Proven experience in corporate hospitality or event operations management.
• Strong understanding of quality, safety and environmental policies and procedures.
• Demonstrated leadership and team management abilities.
• Exceptional organizational and logistical skills with attention to detail.

Aufgaben

• Lead operational planning and execution for corporate hospitality events.
• Implement and maintain standards for service quality and hygiene.
• Lead, train, and motivate the operations team.
• Build and maintain relationships with corporate clients.
• Ensure compliance with IMS guidelines for quality and safety.

Kenntnisse

Event planning and execution

Team leadership

Performance & quality management

Client relationship management

Problem-solving skills

Jobbeschreibung

Overview

Corporate Hospitality Operations Manager at CBUS Super Stadium

GEMA Group, Australia's premier event and catering company, has an exciting opportunity to join our venue Corporate team. With over 40 years' experience in the food and beverage industry, GEMA Group focuses on commitment, integrity and delivering quality – time and time again. The GEMA Group prides itself on its people and culture, with a reputation for enthusiastic professionals who love what they do.

The opportunity exists for an experienced and energetic Corporate Hospitality Operations Manager to join the GEMA Group’s CBUS Super Stadium team. You will align with our core values, be embraced and challenged to perform at your best, and lead the casual operations team across CBUS Super Stadium. There is also potential to assist with major events across South East Queensland, including the Brisbane International Tennis, Pacific Airshow and Gold Coast 500.

The Corporate Hospitality Operations Manager focuses on building robust operational frameworks and maintaining strong client relationships through consistent, high-quality delivery, which is crucial to the venue’s reputation and operational success.

Key Responsibilities

• Event Planning and Execution: Lead end-to-end operational planning and execution for corporate hospitality events, from initial setup to post-event breakdown; coordinate with internal departments (e.g., catering, facilities, security) and manage external vendors to ensure all logistical requirements are met; oversee on-site event operations and proactively resolve issues to ensure a seamless, high-quality experience for corporate clients.
• Performance & Quality Management: Implement and maintain rigorous standards for service quality, presentation, hygiene and cleanliness across all corporate hospitality areas; monitor operational performance and guest feedback to identify areas for improvement, implementing strategies to enhance efficiency and elevate the client experience; ensure services and facilities meet and exceed client expectations and contractual obligations.
• Team Leadership and Development: Lead, train and motivate the corporate hospitality operations team; provide clear direction, support and performance feedback to ensure the team achieves operational goals; manage staffing levels and resource allocation to meet event demands.
• Client Relationship Management: Serve as a key operational point of contact for corporate clients; build and maintain strong relationships based on trust and reliable execution; work with clients to understand operational needs and ensure expectations are met or exceeded during events; manage operational budgets with focus on cost control, resource optimization and expense management; analyze operational data to identify opportunities for increased efficiency and profitability without compromising quality.
• IMS Compliance: Champion the standards outlined in the company’s Integrated Management System (IMS); ensure all operations comply with IMS guidelines for quality, safety and environmental management; participate in regular IMS audits and reviews as required.
• A bit about you:
• Proven experience in corporate hospitality or event operations management, preferably within a stadium or large-scale venue environment.
• Strong understanding of IMS, Quality, Safety and Environment policies and procedures, with a commitment to ISO standards.
• Demonstrated leadership and team management abilities, with the capacity to inspire and guide a team towards operational excellence.
• Exceptional organizational, logistical and problem-solving skills with a keen eye for detail.

GEMA Group is a business built on great people who value a flexible work environment and work-life balance. If you are passionate about delivering events with Australia’s best events team, please contact us today.

About GEMA Group

GEMA Group is a catering and events company that sees every service and event as an opportunity to create memories with food, décor and ambiance. Great food, created with precision and served with passion, is the stuff of life.