Contracts Manager – Facilities Services

at; Österreich; Vor Ort; EUR 40 000 - 60 000; Vollzeit

Zusammenfassung

A leading facilities management provider in Austria is seeking a Contracts Manager to oversee the delivery of cleaning, laundry, and pest control services. The ideal candidate will have experience in high-compliance environments and proficiency in contract management. You’ll ensure service delivery meets contractual commitments and compliance requirements, design effective work order processes, and support procurement teams. Competitive benefits include parental leave and extensive training resources.

Leistungen

12 weeks Paid parental leave

Access to training & development

Career support and clear paths

Immediate access to retail discounts

Qualifikationen

• Experienced in managing subcontracted services within high-compliance environments.
• Strong working knowledge of cleaning, laundry, and pest/vermin control standards.
• Proficient in designing and implementing work order processes.

Aufgaben

• Oversee onboarding and management of subcontractors.
• Monitor subcontractor performance and manage service delivery issues.
• Develop and maintain standardized work order processes.

Kenntnisse

Contract Management

Stakeholder Management

Service Delivery Assurance

Digital Work Order Systems

Negotiation

Ausbildung

Qualifications in Contract Management or related discipline

Jobbeschreibung

We are seeking a skilled and proactive Contracts Manager to lead the engagement, coordination, and performance of subcontracted service providers delivering cleaning, laundry, and pest & vermin control services across a diverse property portfolio.

This role is pivotal in ensuring that services are delivered in accordance with contractual obligations, service level agreements, and compliance requirements. You will also be responsible for designing and implementing fit-for-purpose work order management processes that support operational consistency and efficiency across teams.

This is an excellent opportunity for a seasoned contract management professional with a background in facilities services, particularly within complex, compliance-driven environments.

Key Responsibilities

• Oversee the onboarding and operational management of subcontractors delivering cleaning, laundry, and pest/vermin control services.
• Ensure services are delivered in full compliance with scope of work, technical specifications, and service standards.
• Monitor subcontractor performance against KPIs, conduct audits and inspections, and manage service delivery issues.
• Support procurement teams in negotiating and managing subcontract agreements.
• Liaise with site stakeholders to ensure access, safety, and reporting protocols are met.
• Develop and maintain standardised work order processes to support accurate intake, assignment, and resolution.
• Maintain detailed knowledge of service scopes and compliance requirements.
• Maintain auditable records of agreements, performance, and inspections.
• Deliver clear and accurate reporting on compliance, work order management, and service delivery.
• Ensure subcontractor activities comply with WHS, environmental, and regulatory standards.
• Support audits and quality assurance reviews with timely documentation.

About You

• Experienced in managing subcontracted services within high-compliance environments such as government, healthcare, or education.
• Skilled in assuring service delivery against detailed scopes of work.
• Proficient in designing and implementing work order and service management processes.
• Strong working knowledge of cleaning, laundry, and pest/vermin control standards and methodologies.
• Excellent communicator and negotiator, with proven stakeholder management capabilities.
• Confident using digital work order systems and platforms.
• Holds qualifications in Contract Management, Procurement, Facilities Management, or a related discipline.
• Familiar with WHS legislation, ISO standards, and public sector compliance frameworks.

The Benefits

• 12 weeks Paid parental leave
• Access to a wide variety of training & development
• Clear career paths and support to achieve your goals
• Personal and site based recognition programs
• Immediate access to 100+ retail discounts accessible from your mobile
• Multiple salary packaging options to help your dollar go further

We are committed to providing a recruitment process that is fair, equitable and accessible for all. If you require adjustments or alternative methods of communication in the recruitment process, please reach out to us on either 1300TALENT or [e-mail]

Our people’s unique backgrounds, experiences, and abilities are at the heart of our vibrant workforce. We strive to create workplaces that reflect the diverse communities that we serve, and where everyone feels empowered and valued. Building diverse teams means we are creating inclusive environments for all our people and those we connect with through our day-to-day operation. We welcome & encourage applications from Aboriginal & Torres Strait Islander peoples, people of all backgrounds, ages, sexual orientation, gender expressions, gender identity and people with disability. We welcome and encourage applications from Veterans, ex-Defence and Defence family members