Clinical IT Service Manager (m/w/d) KIS/HIS & PACS & Interoperability

Siemens Healthineers AG; Wien; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

Siemens Healthineers AG seeks a Clinical IT Service Manager (m/w/d) for KIS/HIS, PACS, and interoperability in Vienna. You will coordinate between customers, stakeholders, and technical teams, driving improvements and ensuring reliable operation of clinical IT services.

Responsibilities include service excellence across KIS/HIS, RIS, PACS, monitoring KPIs, optimizing workflows, and incident management with a strong focus on interoperability and customer satisfaction.

Qualifications

• Experience working with clinical information systems and healthcare workflows, ideally within hospital, radiology, or digital health environments.
• Strong understanding of clinical data flows and interoperability standards such as HL7, FHIR, and DICOM.
• Knowledge of healthcare IT ecosystems, including KIS/HIS, RIS, and PACS.
• Experience managing or supporting operational services for healthcare applications, digital health platforms, or clinical systems.

Responsibilities

• Act as the central point of coordination between customers, clinical stakeholders, and technical teams, ensuring the reliable operation and continuous improvement of clinical IT services
• Drive service excellence across KIS/HIS, RIS, PACS, and related healthcare IT systems, ensuring agreed service levels and high customer satisfaction
• Monitor, analyze, and report on service performance and operational KPIs, identifying opportunities to improve system availability, workflows, and user experience
• Collaborate with customers and internal teams to optimize clinical IT processes, data flows, and interoperability across connected healthcare systems
• Coordinate and oversee complex incidents affecting clinical systems, driving timely resolution, root cause analysis, and long‑term corrective actions
• Facilitate transparent communication with customers and stakeholders regarding service performance, operational topics, system enhancements, and continuous improvement initiatives
• Partner closely with DevOps, infrastructure, and application teams to support deployments, integrations, interoperability requirements, and operational efficiency

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Job Requirements

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Job Requirements

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Clinical IT Service Manager (m/w/d) KIS/HIS & PACS & Interoperability

Location: Hybrid Role in Vienna, 20% travel

You will act as the central point of coordination between customers, stakeholders, and technical teams, proactively driving continuous improvement and resolving service challenges. Bringing a strong understanding of clinical processes and data flows, you translate operational feedback into tangible improvements for products and services within complex healthcare environments.

Your Responsibilities

• Act as the central point of coordination between customers, clinical stakeholders, and technical teams, ensuring the reliable operation and continuous improvement of clinical IT services
• Drive service excellence across KIS/HIS, RIS, PACS, and related healthcare IT systems, ensuring agreed service levels and high customer satisfaction
• Monitor, analyze, and report on service performance and operational KPIs, identifying opportunities to improve system availability, workflows, and user experience
• Collaborate with customers and internal teams to optimize clinical IT processes, data flows, and interoperability across connected healthcare systems
• Coordinate and oversee complex incidents affecting clinical systems, driving timely resolution, root cause analysis, and long‑term corrective actions
• Facilitate transparent communication with customers and stakeholders regarding service performance, operational topics, system enhancements, and continuous improvement initiatives
• Partner closely with DevOps, infrastructure, and application teams to support deployments, integrations, interoperability requirements, and operational efficiency

Work Experience

• Experience working with clinical information systems and healthcare workflows, ideally within hospital, radiology, or digital health environments
• Strong understanding of clinical data flows and interoperability standards such as HL7, FHIR, and DICOM
• Knowledge of healthcare IT ecosystems, including KIS/HIS, RIS, and PACS
• Experience managing or supporting operational services for healthcare applications, digital health platforms, or clinical systems
• Ability to translate operational challenges and customer feedback into service and process improvements
• Strong stakeholder management and communication skills, with the ability to collaborate effectively across customers, clinical users, and technical teams

Benefits

Who we are

We are a team of more than 74,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision‑making and treatment pathways.

How We Work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at siemens-healthineers.com