Client Program Manager

at; Österreich; Vor Ort; EUR 40 000 - 60 000; Vollzeit

Zusammenfassung

A dedicated care organization is seeking a Client Program Manager in Austria responsible for leading clinical operations and a team of Support Workers. The role involves providing high-quality care management for clients with disabilities, ensuring compliance with care standards, and fostering a supportive team culture. Applicants must possess a relevant degree and comprehensive knowledge of applicable legislation. Benefits include a vehicle allowance, ongoing development, and a supportive work environment.

Leistungen

Company vehicle or vehicle allowance

Continuous learning and development

Discounted gym membership

Qualifikationen

• Bachelor or Master’s Degree in Human Services, Social Work, Special Education, Psychology, or similar field required.
• Demonstrated comprehensive knowledge of legislation, policy and practice in Disability Care or Child Protection.

Aufgaben

• Provide high-quality care management advice to the General Manager.
• Oversee care management for clients with disabilities and trauma.
• Write care plans for Support Worker implementation.

Jobbeschreibung

Overview

Are you passionate about making a real difference in people’s lives? Join a team where compassion meets purpose. We’re looking for a dedicated Manager who thrives on building meaningful connections, empowering individuals, and coordinating care that truly changes lives. If you’re ready to bring empathy, expertise, and energy to a role that matters—this is your opportunity.

As the Client Program Manager (also known as the Manager, Care Planning & Practice), you’ll work closely with the General Manager and multidisciplinary team to oversee day-to-day clinical operations and lead a team of Support Workers. Your role will focus on providing support to our Child Safety and Disability Support clients, ensuring clinical compliance, and driving a positive and supportive team culture.

Responsibilities

• Provide high-quality, professional care management advice and assistance to the General Manager of Operations and DCR Principals.
• Oversee care management for clients who have varying disabilities and/or trauma within the Disability and Child Safety space.
• Write clear care plans for Support Worker implementation.
• Provide regular Support Worker supervision on home visits.
• Ensure all incident reporting is timely, factual and meets the required guidelines for Child Safety and Disability.
• Liaise with other health professionals on client care plans to ensure clients are receiving a high level of individualised support.
• Ensure compliance and safety across SIL housing, support workers, records and documents, processes and regulatory frameworks.
• Complete Client Needs Assessments monthly and as required.
• Participate, on regular rotation, in an after-hours contact roster to provide professional advice to DCR care staff in managing critical incidents and matters affecting clients’ care and support requirements (including critical incident reporting for all emergency events).

Qualifications

• Australian Citizen/ Permanent Resident in Australia
• Bachelor or Master’s Degree in Human Services, Social Work, Special Education, Psychology, or similar field (or comprehensive industry knowledge)
• Demonstrated comprehensive knowledge of legislation, policy and practice in at least one of the following areas: Disability Care, Forensic Disability, Child Protection / Child Safety

Licences and Checks

• Driver Licence
• Proof of Covid-19 Vaccination in accordance with DCR Policy
• Valid and Current First Aid & CPR
• Working With Children Check (QLD Blue Card) & QLD NDIS Worker Screening Check
• LCS2 Background and History Check

In return, we offer

• To join a compassionate team in our Care Operations division, supporting clients and participants as well as managing your own team of dedicated Support Workers
• Company vehicle OR vehicle allowance
• Continuous learning and development through personalised workshops
• Monthly celebrations for our team members
• A fully accessible 24/7 EAP providing extended services to you and your family
• Discounted Good Life Gym membership
• Located on the east side of Brisbane – reduced commute times

Direct Care Resources is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.