Change Delivery Manager

at; Österreich; Vor Ort; EUR 60 000 - 80 000; Vollzeit

Zusammenfassung

A prominent insurance provider is seeking a Change Delivery Manager to lead initiatives within their Claims & Assessing Division. The role requires a strategic focus on project delivery, stakeholder engagement, and team development. Candidates should have at least three years of leadership experience in Change Management and proven communication skills. This is an on-site position based in Austria, offering numerous employee benefits and a commitment to professional growth.

Leistungen

Performance bonuses

Paid parental leave

Wellbeing support

Learning opportunities

Discounts on insurance products

Qualifikationen

• Minimum 3 years of leadership experience.
• Demonstrated high-level collaboration and communication skills.
• Exposure to a Contact Centre/Insurance environment is highly desirable.

Aufgaben

• Oversee the planning, execution, and delivery of projects.
• Lead, coach, and develop the project support team.
• Champion the development of project management methodologies.
• Establish relationships with stakeholders and implement communication strategies.

Kenntnisse

Project Management

Change Management

Stakeholder Engagement

Leadership

Analytical Skills

Communication Skills

Ausbildung

Formal Project Management Certification

Jobbeschreibung

Overview

The Change Delivery Manager (Change & Project Management) leads and coordinates the Change and Project Management cohort responsible for ensuring the successful delivery of change initiatives within the Claims & Assessing Division. This role focuses on optimising cost control, enhancing the customer journey, and fostering operational excellence through expert application of project and change principles, while delivering exceptional service to internal customers.

Responsibilities

• Strategic Project & Change Delivery: Oversee the end-to-end planning, execution, and successful delivery of all projects and change initiatives within the Claims & Assessing Division, ensuring they meet defined scope, objectives, and quality outcomes.
• Team Leadership & Development: Lead, coach, and develop the project support and change management team, manage their output, foster continuous improvement, and ensure adherence to company values and policies.
• Methodology Development & Governance: Champion the development, implementation, and continuous improvement of robust project and change management methodologies, tools, and best practices across the team, ensuring consistency and excellence in delivery.
• Stakeholder Engagement & Communication: Establish and maintain robust relationships with internal and external stakeholders, implement proactive and transparent communication strategies for all initiatives, and manage escalations effectively.
• Change Adoption & Risk Mitigation: Drive the planning, execution, and embedding of change initiatives to minimise resistance, maximise engagement, and ensure successful adoption, including proactive identification and mitigation of change-related risks.
• Performance Monitoring & Reporting: Establish and maintain comprehensive reporting mechanisms for project progress, status, resource utilisation, and change adoption, including post-implementation reviews and benefits realisation tracking.
• Compliance & Governance: Ensure all team activities and deliverables adhere to relevant company policies, procedures, and corporate communication guidelines, and maintain knowledge of company processes, systems, products, and brands.

What experience you’ll bring

• Project and Change Management Experience with evidence of successful business delivery.
• Certified in a Formal Project Management and/or Change Methodology.
• Minimum 3 years of leadership experience.
• Demonstrated ability to effectively engage stakeholders at all levels of the organisation.
• Demonstrated high-level collaboration and communication skills; exposure to a Contact Centre/Insurance environment is highly desirable.
• Superior analytical and problem-solving skills.
• Superior communication skills, both written and verbal.
• The ability to learn new systems and processes quickly.
• A superior level of attention to detail and accuracy.

The benefits of working at A&G

• Location – North Lakes: This role is based at our North Lakes office. Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side’s best retail outlets, restaurants and other amenities. This is an on-site role.
• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave - volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover the big stuff.
• Grow with us - learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program enables volunteering, fundraising and donation opportunities for causes you’re passionate about.
• Take care of yourself - wellbeing support, mental-health resources and fitness discounts.
• Celebrate the wins - on-site events, family days and annual celebrations.
• Save money - discounts on insurance products and partner savings across Australia.
• Rewards platform - access to an employee rewards and recognition platform with personalised rewards, exclusive discounts, and milestones recognition.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our products include Car, Motorcycle, Home, Contents, Pet and Travel Insurance, delivered through our Budget Direct brand and partnerships with ING, Qantas, Virgin Money and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer. If this sounds like you, apply today.

Auto & General values individual differences and fosters an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid unsolicited approaches or resumes. Auto & General is not responsible for fees related to unsolicited resumes.