Call Center Supervisor

TN Austria; Wien; Vor Ort; EUR 30 000 - 50 000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen in der Luxusgastronomie sucht einen Call Center Supervisor, der für die optimale Unterstützung internationaler Gäste verantwortlich ist. In dieser spannenden Rolle leiten Sie ein engagiertes Team und sorgen dafür, dass alle Anfragen professionell bearbeitet werden. Sie bringen Ihre Kommunikationsfähigkeiten und Ihre Erfahrung in der gehobenen Hotelbranche ein, um einen erstklassigen Service zu gewährleisten. Mit attraktiven Karrieremöglichkeiten und einem unterstützenden Teamumfeld ist dies eine hervorragende Gelegenheit für alle, die in der Hotellerie arbeiten möchten.

Leistungen

Attraktives Gehalt

Mitarbeiterverpflegung

Karrieremöglichkeiten

Regelmäßige Schulungen

Wohlfühlprogramme

Weltweite Rabatte auf Hotelzimmer

Anerkennungsprogramme

Qualifikationen

• Erfahrung in der gehobenen Hotelbranche ist erforderlich.
• Ausgezeichnete Deutsch- und Englischkenntnisse sind notwendig.

Aufgaben

• Leitung des Call Centers und Koordination eingehender Anrufe.
• Organisation von Gästeanfragen für verschiedene Abteilungen.

Kenntnisse

Freundlichkeit

Flexibilität

Zuverlässigkeit

Professionelle Kommunikationsfähigkeiten

Teamarbeit

Qualitätsbewusstsein

Aufmerksamkeit für Details

Deutschkenntnisse

Englischkenntnisse

Ausbildung

Berufserfahrung in der gehobenen Hotelbranche

Tools

OPERA

MS Office

Jobbeschreibung

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton, Vienna is looking for a Lady or Gentlemen for the position of:

Call Center Supervisor

As a Call Center Supervisor, you and our Front of House team ensure optimal support for our international guests, especially on the phone.

The Call Center Supervisor is responsible for handling and coordinating all incoming calls after compliance with the telephone etiquette and leading the team of the Call Center. The organization of guest enquiries for the reception, guest services, housekeeping and technical areas as well as further administrative work are also part of the task.

Your Competencies:

• Professional experience in the upscale hotel industry
• Friendliness, flexibility, reliability and a high degree of responsibility
• Professional communication skills and appearance
• Resilience, teamwork and flexibility
• Quality awareness
• A gift for paying attention to the smallest details
• Excellent knowledge of German and English in spoken and written language is required, any further foreign language is advantageous
• Knowledge on how to use the software OPERA and MS Office are advantageous

Our benefits:

• An attractive salary
• Team-spirited co-workers
• Encouraging management
• Meals in our in-house Employee Dining Room
• Excellent career opportunities within the world's largest hotel chain Marriott International
• Regular growth and training opportunities
• Wellbeing programs
• Worldwide discounts on hotel rooms, gift shop items, food and beverage
• Recognition programs

“We are Ladies and Gentlemen, serving Ladies and Gentlemen”

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests.

We are already looking forward to receiving your application:

[e-mail]

Please be advised that German and English language skills and a valid working permission for Austria are required for this position.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.