Become a Freelance Luxury Brand Evaluator - Wien, AT

CXG; Österreich; Hybrid; EUR 21,000 - 55,000; Full time

Job summary

CXG is seeking freelance Luxury Brand Evaluators in Austria who are existing luxury brand customers. You will perform discreet evaluations in-store or online for premium brands and provide objective feedback via questionnaires.

Assignments vary across fashion, jewelry, cosmetics, watches, and more. No prior experience is required, but you must be 18+, punctual, observant, and eager to share honest insights that can help shape brand strategies.

Qualifications

• Must be 18 years or older.
• Existing client of premium and luxury brands.
• Not contractually engaged with any retail brands, to maintain integrity.
• Punctual, organized, detail-oriented, reliable.
• Observant, passionate about customer experience.
• No prior experience needed, we look for honest feedback from real customers.

Responsibilities

• Conduct discreet evaluations of your favorite luxury brands in-store, online, or sometimes both.
• Provide objective feedback about your experiences.
• Choose assignments that align with your profile and interests.
• Complete questionnaires after each evaluation.
• Comply with all given project objectives and special requirements from the luxury brand we represent.

Skills

Observant

Detail-oriented

Punctual

Reliable

Customer experience

Job description

Join the global community that enhances and elevates the experience of the most prestigious luxury brands in the world! CXG , a leading customer experience agency servicing premium and luxury brands, is looking for mission-based Customer Experience Evaluators who are existing luxury brand customers. As a Freelance Luxury Brand Evaluator, you can perform several evaluations per month and provide your valuable feedback via a questionnaire. Your assignments will be as diverse as our luxury clients and industries, ranging from fashion and high‑end jewelry to cosmetics, luxury watches, automotives, and more. Your evaluations may involve visiting a store, returning a purchase, buying a product online, or making an appointment with a store. Please note: Applicants should not have worked for luxury retail brands to ensure the integrity and objectivity of the evaluations. Your feedback can influence brand strategies and help shape a brand's strategy, making this an opportunity for you to have a meaningful impact on the luxury market.

Responsibilities

• Conduct discreet evaluations of your favorite luxury brands in-store, online, or sometimes both.
• Provide objective feedback about your experiences.
• Choose assignments that align with your profile and interests.
• Complete questionnaires after each evaluation.
• Comply with all given project objectives and special requirements from the luxury brand we represent

About CXG

CXG is a global customer experience agency servicing premium and luxury brands. Our 12 offices around the world are able to service 70 countries. We are a team of 220+ customer experience experts and a network of over 80,000 evaluators worldwide. Learn more about what we do at . Enjoy the flexibility of working from our mobile application where you can search and apply for missions, take certifications, submit surveys, and much more, all on the go.

Requirements

• Must be 18 years or older.
• Existing client of premium and luxury brands.
• Not contractually engaged with any retail brands, to maintain integrity.
• Punctual, organized, detail-oriented, reliable.
• Observant, passionate about customer experience.
• No prior experience needed, we look for honest feedback from real customers.